Delivery Associate (Travel)

Amadeus IT Group S.A.; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

On-site in Taguig

Job summary

Amadeus IT Group S.A. in Taguig (BGC) is seeking a Delivery Associate (Travel) to support large-scale implementations of Amadeus products for Airlines, Travel Agencies, and others.

You will set up and configure a diverse range of products, handle high-volume requests, adhere to guidelines, and collaborate across teams to improve efficiency and quality. The ideal candidate has 2–3 years in IT/implementation within travel, knowledge of ServiceNow and Salesforce, and a solid understanding of GDS

Qualifications

• Bachelor's Degree in IT or Computer Engineering or Tourism/relevant work experience.
• 2-3 years hands-on IT/implementation experience in travel industry.
• Experience with ServiceNow and Salesforce knowledge of Amadeus products is a plus.
• Knowledge of Global Distribution System and impact of incidents on clients.

Responsibilities

• Manage Basic services part of Core Implementation Services catalog requests per guidelines and SLAs.
• Prioritize requests based on urgency and importance; manage SLAs.
• Master tools for execution: GOT for orders reception, Maestro for execution.
• Work autonomously within defined processes; make standard decisions.
• Receive guidance from senior roles; monitor status of assignments.
• Escalate complex issues to senior team members or project leads.
• Follow security training; stay informed on security guidelines.
• Handle IR/PTR investigations; ensure timely resolution.
• Manage requests with right priority; uphold customer satisfaction.
• Oversee industrialized implementation activities and security services to ensure smooth operations.

Skills

Incident management

Problem management

ServiceNow

Salesforce

Education

Bachelor's Degree in IT or Computer Engineering

Tools

GOT for orders reception

Maestro

Job description

Job Title Delivery Associate (Travel) Summary: The Implementation Products & Services (IMP) organization has a primary goal to deploy Amadeus' full range of standard products and solutions primarily to Travel Distribution but also activating products for all Business Units. Simultaneously, IMP seeks to industrialize emerging products, contributing to increased revenues for Amadeus. The implementation teams are dedicated to designing optimal serviceability levels to facilitate the deployment of any solution. Furthermore, their objective is to standardize delivery practices on a global scale, promoting efficiency in meeting business domain objectives and ensuring customer satisfaction.

Purpose of this role Join our dynamic team as a Core Implementation Services team member, where you'll play a crucial role in supporting large-scale implementations and migrations for Amadeus products and services. You'll be at the forefront of setting up and configuring a diverse range of products for customers such as Airlines, Travel Agencies, and Others. This role demands a strong ability to understand complex processes, handle a high volume of requests, adhere to strict guidelines, and collaborate with various teams to enhance efficiency through automation and process improvements, all while ensuring high-quality standards.

Flexibility is key, as the role requires availability during bank holidays and on-call support on weekends. You'll work autonomously within defined processes and will receive regular guidance and support from your line manager to help you succeed in your assignments.

Main Responsibilities Implementation activities:

• Manage Basic services part of Core Implementation Services catalog requests in the expected, in accordance with implementation guidelines, expected level of quality and respect of the defined delivery time
• Prioritize requests based on urgency and importance and ensure that service level agreements are managed
• Master the different tools required for the execution of the activities : GOT for orders reception, Maestro for the execution
• Works autonomously within defined processes and procedures or methodologies, takes standard decisions.
• Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
• Escalate complex implementation issues to senior team members or project leads as needed.
• Security compliancy Follow security training required for the position and get the certifications Stay informed on security guidelines and apply then on daily activities Incident Management & Problem Resolution Handle investigations of IR/PTRs, ensuring timely resolution of issues.
• Manage requests with the right priority, maintaining a strong commitment to customer satisfaction.
• Ensure smooth and efficient operations by overseeing industrialized implementation activities and security services.

About the ideal candidate:

• Bachelor's Degree in IT or Computer Engineering; Tourism or relevant work experience.
• At least 2-3 years of hands-on experience in IT or implementation roles directly related to the travel industry.
• Experience in using ServiceNow and Salesforce Knowledge on Amadeus products and solutions and of the travel industry is an advantage
• Knowledge in Global Distribution System.
• Strong understanding of the business impact of incidents on clients.
• Proven ability to work effectively in multi-cultural environments.
• Experience in incident management, problem management and service request management
• Analytical skills, problem solving skills, project management and communication skills.

This position requires availability to work in a rotating shift schedule, including nights, weekends, and public holidays, to support 24/7 operational coverage. Flexibility and responsiveness are essential to meet the demands of a global organization. Amenable to work on a hybrid work setup (2-3x/week onsite).

Location: BGC, Taguig

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you'll join a community united by a love for travel and technology. We're not just shaping the future of travel; we're using it as a force for good, enriching lives and supporting our planet. Here, you'll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!