Intake Coordinator

AStella International; Bacoor; On-site; PHP 201,000 - 312,000; Full time

Job summary

AStella International in Bacoor City, Cavite, is seeking a highly organized Intake Coordinator to be the first contact for new clients entering our Peer Support Program, ensuring a smooth and positive intake and onboarding experience.

You will help build and oversee the Intake team as the program expands, with opportunities to lead, train, and improve client communications. Strong English, interpersonal skills, and Spanish language ability are highly valued to serve diverse clients.

Qualifications

• Excellent verbal and written English communication skills.
• Spanish bilingual skills highly preferred; ~30% of clients are Spanish-speaking.
• Strong interpersonal and relationship-building skills with confidence handling phone conversations.
• Highly organized with excellent attention to detail and follow-through.
• Ability to manage multiple client follow-ups and prioritize tasks.
• Experience in healthcare, patient coordination, customer service, or call center preferred.
• Demonstrated leadership potential with the desire to grow into a supervisory role.

Responsibilities

• Receive referral lists from home care partners.
• Contact referred clients by phone and introduce the Peer Support Program.
• Educate clients about the program and answer questions professionally.
• Guide clients through the complete intake and onboarding process.
• Collect, verify, and maintain all required client information.
• Coordinate referrals and handoffs to the clinical intake team.
• Accurately document all client interactions and update CRM/tracking systems.
• Conduct follow-ups until each client's intake and onboarding process is completed.
• Ensure an exceptional client experience throughout the intake journey.

Skills

Excellent English communication

Spanish bilingual (preferred)

Strong interpersonal skills

Highly organized

Multi-tasking and prioritization

Leadership potential

Tools

CRM software

Job description

We are looking for a highly organized and people-oriented Intake Coordinator to join our growing team in Bacoor City, Cavite. In this role, you will be the first point of contact for new clients entering our Peer Support Program, ensuring they have a smooth and positive intake and onboarding experience.

This position offers an excellent career growth opportunity. As our program expands, the successful candidate will have the opportunity to develop into a leadership role by helping build, train, and manage the Intake team.

If you are passionate about helping people, enjoy communicating with clients, and are looking for long-term career advancement, we'd love to hear from you.

Key Responsibilities

• Receive referral lists from our home care partners.

• Contact referred clients via phone and introduce the Peer Support Program.

• Educate clients about the program and answer questions professionally.

• Guide clients through the complete intake and onboarding process.

• Collect, verify, and maintain all required client information.

• Coordinate referrals and handoffs to the clinical intake team.

• Accurately document all client interactions and update CRM/tracking systems.

• Conduct follow-ups until each client's intake and onboarding process is successfully completed.

• Ensure an exceptional client experience throughout the intake journey.

Qualifications

• Excellent verbal and written English communication skills.

• Spanish bilingual skills are highly preferred, as approximately 30% of clients are Spanish-speaking.

• Strong interpersonal and relationship-building skills with confidence handling phone conversations.

• Highly organized with excellent attention to detail and follow-through.

• Ability to manage multiple client follow-ups and prioritize tasks effectively.

• Previous experience in healthcare, patient coordination, customer service, client services, or a call center environment is preferred.

• Demonstrated leadership potential with the desire to grow into a supervisory or management role.

We're Looking For Someone Who Is

• Empathetic and client-focused

• Professional and confident

• Proactive and self-motivated

• Organized and dependable

• A strong communicator

• Adaptable in a fast-paced environment

• Passionate about continuous learning and career growth

Why Join Us?

• Clear pathway into a leadership position.

• Opportunity to help build and shape a growing department.

• Meaningful work supporting clients throughout their healthcare journey.

• Collaborative and supportive team environment.

• Professional development and long-term career growth opportunities.

• Onsite work in Bacoor City, Cavite with a dynamic and supportive team.