Client Onboarding & Intake Specialist

Cyzerg India

Mabalacat

On-site

PHP 335,000 - 614,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Paid medical insurance/HMO with Philto

Paid time off and bonuses

Annual bonuses and performance reviews

Career development plans

Casual wear in the office

Job summary

Cyzerg India is recruiting a Client Onboarding & Intake Specialist to support families through referrals to ABA services. You will coordinate intake, maintain documentation, and liaise with Clinical, Scheduling, Billing, Credentialing, and Operations teams to ensure smooth service initiation.

The ideal candidate is organized, proactive, and capable of handling multiple cases with empathy, detail orientation, and strong communication skills.

Qualifications

Associate's or Bachelor's degree preferred.
Minimum of two years in healthcare administration, onboarding, medical office operations, intake coordination, customer service, or related field.
Excellent written and verbal communication skills in English.
Able to work 8:00 AM–5:00 PM US Eastern Time.
Ability to manage multiple cases, priorities and deadlines in a fast-paced environment.
Experience with healthcare documentation, insurance processes, and EHR/CRM systems preferred.
Proficient in Microsoft Office and Google Workspace.
Must be able to work from our office in Clark, Pampanga.

Responsibilities

Communicate with families throughout intake and onboarding in a timely, compassionate, professional manner.
Serve as primary point of contact for onboarding and intake requirements for families.
Provide clear information about next steps, required documentation, assessments, scheduling and service initiation.
Coordinate with Scheduling, Clinical, Billing, Credentialing, and Operations to facilitate timely service starts.
Identify barriers delaying onboarding and escalate to resolve them.

Skills

Communication skills

Organization

Attention to detail

Time management

Multitasking

Healthcare administration

EHR/CRM systems

Microsoft Office

Google Workspace

Education

Associate's or Bachelor's degree

Tools

EHR/CRM systems

Microsoft Office

Google Workspace

Job description

About the Company

Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.

With headquarters in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg’s culture & core values guide every aspect of the organization.

About the Job

The Client Onboarding & Intake Specialist supports families through a seamless, compassionate, and efficient transition from referral through the start of ABA services.
This role is responsible for coordinating the day-to-day intake and onboarding process, maintaining accurate documentation, communicating with families and referral sources, and coordinating with Clinical, Scheduling, Billing, Credentialing, and Operations teams to help reduce barriers and expedite service initiation.
The ideal candidate is organized, proactive, detail-oriented, solutions-oriented, and passionate about providing an exceptional family experience. The Specialist should be comfortable managing multiple cases, following up consistently, identifying missing information, and keeping families and internal teams informed throughout the onboarding process.

Responsibilities

1. Client & Family Experience
Communicate with families throughout the intake and onboarding process in a timely, compassionate, and professional manner.
Serve as a primary point of contact for families regarding onboarding and intake requirements.
Provide clear information about next steps, required documentation, assessments, scheduling, and service initiation.
Respond to family questions and concerns and elevate complex issues when appropriate.
Maintain positive and professional relationships with referral sources, including physicians, schools, and community partners.
Ensure referrals are acknowledged and followed up on in a timely manner.

2. Intake & Onboarding Operations
Coordinate the onboarding process from initial referral through the start of ABA services.
Review referrals and client information for completeness and accuracy.
Track required documentation and follow up on missing or incomplete information.
Monitor client progress through assessment scheduling, insurance authorization, and other onboarding requirements.
Coordinate with Scheduling, Clinical, Billing, Credentialing, and Operations to facilitate timely service starts.
Identify and communicate barriers that may delay onboarding and work with the appropriate teams to resolve them.
Maintain accurate and up-to-date client records throughout the onboarding process.

3. Documentation & Compliance
Ensure intake and onboarding documentation is complete, accurate, and maintained according to company procedures.
Follow HIPAA requirements, payer requirements, and applicable company policies and procedures.
Maintain confidentiality of client and family information.
Review documentation for accuracy and completeness and promptly address missing or inconsistent information.
Support quality checks and documentation audits as assigned.

4. Communication & Coordination
Maintain timely communication with internal teams regarding client status, outstanding requirements, and onboarding timelines.
Coordinate information across multiple departments to prevent delays in service initiation.
Document communication, follow-ups, and status updates accurately.
Escalate urgent issues, significant changes in client status, or potential compliance concerns in accordance with company procedures.

5. Reporting & Process Improvement
Maintain accurate tracking of intake and onboarding activities and case status.
Prepare routine reports and updates related to assigned onboarding activities as requested.
Monitor individual case timelines and follow up on outstanding items.
Identify recurring issues or process gaps and provide recommendations for improving the client onboarding experience.
Support implementation of workflow improvements and process enhancements.

Requirements

Able to work from 8:00 AM to 5:00 PM US Eastern Time.

Excellent written and verbal communication skills in English.

Associate's or Bachelor's degree preferred.

Minimum of two (2) years of experience in healthcare administration, client onboarding, medical office operations, intake coordination, customer service, or a related field.