Intake Coordinator

SuperStaff; Angeles; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO with 1 free dependent

Life Insurance

20 PTO credits annually

VL and SL cash conversion

Annual Merit Increases

Great Company Culture

Laptop provided by the company

Job summary

SuperStaff is seeking an Intake Coordinator to coordinate and process incoming patient referrals. You will work with pharmacists, physicians, and case managers to ensure timely handling of patient information and documentation.

Under supervision, you will review referrals, gather missing documentation, track documents in Premier View, and maintain accurate records. The role emphasizes patient confidentiality, multitasking, and strong communication in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in a similar role preferred.
• Strong verbal and written communication skills.
• Basic knowledge of office operations and administrative processes.
• Ability to multitask and work under pressure in a fast-paced environment.
• Professional communication with patients and partners.
• Knowledge of HIPAA and patient confidentiality.
• Ability to maintain safe working environment.
• Laptop provided by the company.
• HMO with 1 free dependent upon hire and Life Insurance.
• 20 PTO credits annually, VL/SL cash conversion.
• Annual merit increases and employee recognition.

Responsibilities

• Receive and review patient referrals and insurance information.
• Coordinate with physicians and clinical staff to request documentation.
• Track documents and enter patient information into the system.
• Notify patients about updates when referrals are delayed.
• Maintain accurate patient records and logs.
• Collaborate with Sales, Clinical staff and Case Managers on referrals.
• Assist with initial contact for DME patients.
• Perform related duties as assigned.

Skills

Verbal and written communication

Multitasking

Professional communication

Office administration basics

HIPAA compliance awareness

Education

High school diploma or equivalent

Job description

The Intake Coordinator is responsible for coordinating and processing incoming patient referrals to ensure timely and accurate handling of patient information and documentation. This role works closely with pharmacists, clinical sales specialists, physicians, nurses, case managers, patients, and their families to facilitate a smooth intake process.

Under the direction of the Pharmacy Supervisor / Intake Team Lead, the Intake Coordinator helps ensure efficient referral processing and contributes to overall patient and customer satisfaction.
Key Responsibilities:

• Receive and review patient referrals, including insurance information, prescriptions, Statements of Medical Necessity, and supporting clinical documentation.
• Gather missing information and documentation needed for referral processing and authorization.
• Track and manage incoming documents using DocuTrack and enter patient information into Premier View.
• Coordinate with physicians' offices and clinical staff to request prescriptions and additional documentation as needed.
• Monitor insurance and formulary requirements and assist with referral follow-ups.
• Contact patients or their families to provide updates when new referrals are delayed for 72 hours or more.
• Forward completed referral information to the appropriate Case Manager for further processing.
• Maintain accurate and updated patient records, system notes, and tracking logs.
• Notify relevant parties and update referral status when services cannot be provided due to insurance or contracting limitations.
• Work closely with Sales / Clinical staff and Case Managers to communicate referral updates.
• Conduct initial contact with Durable Medical Equipment (DME) patients.
• Perform other related duties as assigned.

Requirements

• High school graduate or equivalent.
• At least one year of experience in a similar role is preferred.
• Strong verbal and written communication skills.
• Basic knowledge of office operations and administrative processes.
• Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.
• Professional communication and interpersonal skills when dealing with patients and business partners.
• Knowledge of HIPAA regulations and the importance of maintaining patient confidentiality.
• Ability to perform the essential duties of the position while maintaining a safe working environment.
• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• A laptop will be provided by the company