Insurance Verification and Authorization (IV/Auth) Supervisor

MicroSourcing; Philippines; On-site; PHP 1,015,560 - 1,339,200; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage on day one for you

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Insurance Verification and Authorization (IV/Auth) Supervisor in Taguig to lead daily operations ensuring accurate verification and timely authorizations for patient care and revenue cycle performance.

The role oversees a team, drives process improvements, monitors SLAs/KPIs, mentors staff, and collaborates with clients and IT to optimize systems while ensuring HIPAA compliant handling of patient data.

Job description

Job Title

Insurance Verification and Authorization (IV/Auth) Supervisor

Location

Taguig, Metro Manila, Philippines

Work Setup & Shift

On-site, Night shift

Compensation

91,000 – 120,000 PHP per month

Your Role

As an Insurance Verification and Authorization (IV/Auth) Supervisor, you will oversee daily operations and ensure efficient, accurate, and compliant insurance verification and authorization processes to support patient care and revenue cycle performance.

Responsibilities

• Supervise and support the IV/Auth team, including hiring, onboarding, scheduling, and performance management
• Monitor workflows to ensure SLAs and KPIs (productivity, accuracy, turnaround time) are met, adjusting workloads to prevent backlogs
• Implement process improvements to increase efficiency and reduce denials, write-offs, and billing holds
• Oversee audits and accuracy reviews to ensure compliance with payer requirements and regulatory guidelines
• Address denials by partnering with the billing and A/R teams to identify root causes and solutions
• Collaborate with clients, healthcare professionals, and IT teams to support clean claim generation and system optimization
• Mentor team members, support succession planning, and provide education on payer policy updates

Requirements (Non‑negotiables)

• Experience: At least 4 years of U.S. healthcare revenue cycle experience in insurance verification and authorization, with 1+ year in a supervisory role
• Education: Bachelor’s degree or equivalent in Business, Health Information Management, Healthcare Administration, or a related field
• Technical Knowledge: Strong understanding of insurance verification, prior authorization, CPT/ICD‑10 codes, and payer guidelines
• Systems: Experience with payer portals, eligibility and authorization tools (e.g., Availity), and EMR systems such as Epic, Cerner, or Meditech
• Communication: Excellent English communication skills (minimum CEFR B2)

Preferred Skills

• Leadership: Experience managing hybrid or remote teams and handling multi-workstream performance improvement initiatives
• Tools: Proficiency in Microsoft Office and data analytics tools such as Tableau or Power BI
• Industry Exposure: Experience working with U.S. healthcare providers or payers
• Soft Skills: Strong analytical thinking, sound judgment, and ability to handle sensitive patient data in compliance with HIPAA standards

Benefits

• Above‑market compensation
• Healthcare coverage on day one for you and your dependents
• Paid time‑off with cash conversion
• Group life insurance
• Performance bonuses

Terms & conditions apply