Insurance Support & Quotation Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a full-time employee to provide customer service and support in line with the company's business plans. The role focuses on maintaining product, system and process knowledge, ensuring timely communication with stakeholders, and handling insurance quotations, new business and renewals.

The successful candidate will have a tertiary degree or equivalent, experience in administrative support or customer service in general insurance, and will maintain data

Qualifications

• Requires tertiary degree or equivalent combination of education and work experience.
• Some relevant administrative support or customer service experience, preferably in General Insurance.

Responsibilities

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and pass on key points to other staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Environmental awareness and customer focus.

Skills

Analytical Thinking

Communication

Critical Thinking

Customer Service

Customer Value Management

Insurance Operations

Intentional collaboration

Legal Administrative Support

Managing performance

Policy Administration

Problem Solving

Process Improvements

Process Management

Risk Management

Stakeholder Management

Education

Bachelor's degree or equivalent

Job description

QBE Group Shared Services Centre is seeking a full-time employee to provide customer service and support in line with the company's business plans. The role focuses on maintaining product, system and process knowledge, ensuring timely communication with stakeholders, and handling insurance quotations, new business and renewals.

The successful candidate will have a tertiary degree or equivalent, experience in administrative support or customer service in general insurance, and will maintain data