Insurance & Referral Intake Specialist (Fax)

iSupport Worldwide; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Modern facilities

Sleeping quarters

Game area

Shower room

Job summary

iSupport Worldwide in the Philippines seeks a Fax Intake & Referral Coordinator to manage patient insurance verification, referrals, eligibility reviews, and EMR documentation for outpatient healthcare services. You will ensure HIPAA compliance while supporting scheduling and revenue cycle operations.

The role requires US healthcare exposure, strong attention to detail, and the ability to handle high-volume documentation and communications with insurers, providers, and patients.

Qualifications

• Bachelor’s Degree is required.
• Medical education or healthcare-related studies completed in the United States is highly preferred.
• Minimum 2 years of experience in insurance verification, referral processing, healthcare administration, or related healthcare support functions.
• Minimum 2 years of experience reviewing and managing medical records, referrals, and patient documentation.
• Experience in U.S. healthcare or revenue cycle management environments.
• Strong knowledge of U.S. insurance plans (Medicare, Medicaid, HMO, PPO, WCA, MVA).
• Experience with EMR systems and healthcare documentation platforms.

Responsibilities

• Perform real-time insurance eligibility verification and confirm active coverage before appointments.
• Contact insurance providers via phone, portals, and fax for referrals and verification details.
• Verify and document multiple levels of insurance information (primary/secondary/tertiary, W/C, MVA).
• Collect and maintain accurate patient demographics and claims data.
• Coordinate scheduling when referrals or eligibility are not met.
• Review provider inquiries and respond timely with insurance-related information.
• Review patient medical records to ensure completeness and accuracy.
• Process a high volume of inbound documentation (60–80 faxes daily).
• Scan, attach, and maintain records within the EMR system.
• Document all insurance verification, referrals, eligibility, and benefits activities accurately.
• Communicate with patients, providers, clinic staff, and insurers to resolve coverage issues.
• Ensure adherence to HIPAA, PHI, and patient privacy requirements.

Skills

Insurance verification

Referral processing

Healthcare administration

EMR documentation

HIPAA compliance

English communication

Attention to detail

Multitasking

Education

Bachelor’s Degree

US healthcare education preferred

Tools

EMR systems

Insurance portals

Fax/document processing

Job description

iSupport Worldwide in the Philippines seeks a Fax Intake & Referral Coordinator to manage patient insurance verification, referrals, eligibility reviews, and EMR documentation for outpatient healthcare services. You will ensure HIPAA compliance while supporting scheduling and revenue cycle operations.

The role requires US healthcare exposure, strong attention to detail, and the ability to handle high-volume documentation and communications with insurers, providers, and patients.