Insurance Operations Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an Insurance Operations Specialist in the Philippines to support policyowner administration by accurately processing policy benefits and maturities within set turnaround times and service level targets. You will coordinate with stakeholders, ensure compliance with risk controls, and deliver high-quality customer service through timely requests, reporting, and issue resolution.

The role requires a Bachelor's degree and 1+ year in insurance operations, strong MS

Qualifications

• Bachelor's degree in any field is required.
• Minimum 1+ year of experience supporting insurance operations.
• Background in insurance and banking/financial industries is a plus.
• Proficient with Microsoft Office applications.
• For internal applicants: familiarity with company systems and products.
• Ability to navigate multiple systems and use search tools to find information.
• Strong research and analytical skills with high accuracy.
• Ability to coordinate multiple tasks to meet turnaround times.
• Ability to perform in a fast-paced environment with multiple priorities.
• Growth mindset and scheduling flexibility, including shifts or weekends if applicable.

Responsibilities

• Process assigned customer requests within the agreed turnaround time (TAT).
• Manage policy changes, billing and collections, and policy benefits and maturities requests/adjustments promptly.
• Collaborate with stakeholders to ensure seamless policy owner administration activities.
• Support handling of all assigned requests within authorized limits and meet SLA targets.
• Assist in preparing transactional reports for management and stakeholders on time.
• Document policies and procedures for trainers and subject matter experts.
• Monitor transactions for compliance with risk controls and escalate issues.
• Participate in projects or initiatives as needed.
• Participate in walkthroughs with auditors on controls as required.
• Perform additional duties as assigned by team lead/manager.

Skills

Analytical thinking

Attention to detail

Time management

Multitasking

Communication skills

Research skills

Education

Bachelor's/College Degree

Tools

Microsoft Office

Job description

FIND YOUR BETTER AT AIA

If you believe in better, we'd love to hear from you.

About the Role

To support the effective administration of policyowner services by accurately and efficiently processing policy benefits and maturities transactions within established turnaround times and service level targets. The role ensures seamless coordination with stakeholders, adherence to risk and compliance requirements, and the delivery of high-quality customer service through timely request handling, reporting, and issue resolution.

Roles and Responsibilities:

• Process assigned customer requests within the agreed turnaround time (TAT).
• Manage policy changes, billing and collections, and policy benefits and maturities requests/adjustments in a timely manner.
• Collaborate with stakeholders and partners to ensure seamless and efficient execution of policy owner administration activities.
• Support the handling of all assigned request within approved authority limits, ensuring achievement of SLA targets for key KPIs.
• Assist in preparing transactional reports to management and/or relevant stakeholders on time (e.g., suspense reports).
• Provide assistance in documenting policies and procedures for trainers and subject matter experts, as applicable.
• Monitor assigned transactions for compliance with established risk and control requirements escape inconsistencies and issues to the responsible group and/or direct manager/head.
• Participate in projects/initiatives as a resource, if needed.
• Participate in walkthroughs with internal and external auditors on the effectiveness of the team's existing controls, as required.
• Perform additional responsibilities and duties as assigned by the Team Lead/Manager or BU Head to meet operational and/or other requirements.

Minimum Job Requirements:

• Education: Candidate must possess at least a Bachelor's/College Degree any field.
• Experience: Minimum 1+ year of experience supporting insurance operations
• Knowledge:
• Background in insurance and banking / financial industry is a plus.
• Proficient knowledge/ability with Microsoft Office applications.
• For Internal Applicants: Working knowledge on the various systems of the Company with basic grasp of products issued by the company, and able to apply this knowledge in policy benefits handling.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Good research, analytical skills with high attention to detail and accuracy
• Ability to coordinate completion of multiple tasks and meet established turnaround time.
• Ability to handle fast paced, high demand, environment while balancing multiple priorities.
• Growth Mindset: Growth Mindset is the personal belief that skills and abilities can be developed through dedication and hard work. A growth mindset is viewing setbacks and failures as building blocks, feedback, and insight for future success.
• Must be flexible with scheduling including shifts, holidays, and/or weekends if applicable.