Insurance Customer Care Specialist — AI-Driven Support

Genpact Services LLC; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Mentorship and world-class learning

Global enterprise exposure

Career growth opportunities

Job summary

Genpact Philippines is hiring a Customer Interaction specialist to handle inquiries via phone, email, chat or social media, delivering accurate information and resolving issues with SOP-guided processes.

You will coordinate with technical support, billing, or logistics to resolve problems, maintain customer records in CRM, and contribute to service quality and retention in a fast-moving, innovation-driven environment.

Qualifications

• Bachelor's degree in Business Administration, Communications, Hospitality, IT, or Marketing.
• Experience in customer support and service delivery is preferred.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate and timely information regarding products, services, or policies.
• Resolve customer complaints efficiently and elevate issues when necessary.
• Follow SOPs and maintain documentation and CRM records.
• Coordinate with technical support, billing, or logistics for issue resolution.
• Enter and maintain customer data accurately and prepare feedback reports.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Account Maintenance

Customer Care

Customer Experience (CX)

Customer Service

Online Customer Support

Education

Bachelor's - Business Administration

Bachelor's - Communication

Bachelor's - Hospitality Management

Bachelor's - Information Technology

Bachelor's - Marketing

Job description

Genpact Philippines is hiring a Customer Interaction specialist to handle inquiries via phone, email, chat or social media, delivering accurate information and resolving issues with SOP-guided processes.

You will coordinate with technical support, billing, or logistics to resolve problems, maintain customer records in CRM, and contribute to service quality and retention in a fast-moving, innovation-driven environment.