AI-Driven Customer Care Associate | Growth & Impact

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Muntinlupa; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Genpact in the Philippines seeks an Associate - Customer Care - Blended to handle inquiries across phone, email, chat, and social media. You will provide accurate product information, resolve issues, and maintain records in the CRM while following SOPs and contributing to service quality.

The role emphasizes cross-functional coordination with technical support, billing, and logistics to ensure timely resolutions and customer satisfaction in a dynamic, AI-enabled environment.

Qualifications

• Bachelor’s degree in a relevant field.
• Strong communication and problem-solving skills.
• Experience in customer care or contact centers is a plus.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate and timely information to customers regarding products, services, or policies.
• Resolve customer complaints efficiently and escalate when necessary.
• Follow SOPs and document customer records in the CRM.
• Analyze issues and coordinate with other departments for resolution.
• Maintain high-quality customer interactions and participate in training.

Skills

Account Maintenance

Banking Capital Markets

Claims Resolution

Customer Care

Customer Experience

Customer Journey Mapping

Online Customer Support

Education

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Hospitality Management

Bachelor's in Information Technology

Bachelor's in Marketing

Job description

Genpact in the Philippines seeks an Associate - Customer Care - Blended to handle inquiries across phone, email, chat, and social media. You will provide accurate product information, resolve issues, and maintain records in the CRM while following SOPs and contributing to service quality.

The role emphasizes cross-functional coordination with technical support, billing, and logistics to ensure timely resolutions and customer satisfaction in a dynamic, AI-enabled environment.