AI-Powered Customer Care & Sales Support

Genpact Ltd.; Quezon; On-site; PHP 279,000 - 446,000; Full time

Job summary

Genpact Ltd. is seeking an Associate - Customer Care for Sales & Support in Quezon, Philippines. This full-time office role focuses on handling customer queries via multiple channels, delivering accurate product information, resolving issues, and maintaining customer data in CRM systems.

The position emphasizes adherence to SOPs, collaboration with other departments, and opportunities to upsell while building lasting customer relationships in a fast-paced, innovation-driven environment.

Qualifications

• Bachelor's degree in business, communication, marketing or related field.
• Strong customer care mindset with ability to handle queries professionally.
• Excellent verbal and written English communication skills.

Responsibilities

• Handle customer queries via phone, email, chat or social media.
• Provide accurate information about products, services or policies.
• Resolve complaints and escalate when needed.
• Maintain customer records in CRM and internal databases.
• Assist with upsell/cross-sell opportunities and nurture loyalty.
• Collaborate with technical support, billing, logistics as needed.
• Follow SOPs and contribute to process improvements.

Skills

Customer care

English proficiency

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communication

Bachelor's degree in Marketing

Master's degree in Marketing

Tools

CRM systems

Job description

Genpact Ltd. is seeking an Associate - Customer Care for Sales & Support in Quezon, Philippines. This full-time office role focuses on handling customer queries via multiple channels, delivering accurate product information, resolving issues, and maintaining customer data in CRM systems.

The position emphasizes adherence to SOPs, collaboration with other departments, and opportunities to upsell while building lasting customer relationships in a fast-paced, innovation-driven environment.