AI-Powered Non-Voice Customer Care Associate

Genpact Ltd.; Muntinlupa; On-site; PHP 268,000 - 424,000; Full time

Job summary

Genpact Ltd. in Manila is seeking an Associate - Customer Care - Non-Voice to handle inquiries via phone, email, chat and social media, delivering accurate information and resolving issues efficiently.

You will follow SOPs, maintain records in CRM, collaborate with technical, billing or logistics teams, and contribute to data quality and customer retention.

If you thrive in a fast-paced, innovation-driven environment and want to grow with a global leader, this is your moment.

Qualifications

• Bachelor’s level education not explicitly required in the job ad, but multiple certifications are listed in the qualifications section.
• Relevant customer service certifications are acknowledged in the ad.
• Experience in handling customer interactions across channels is implied by the role requirements.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate information regarding products, services, or policies.
• Resolve complaints efficiently and escalate when necessary.
• Follow SOPs and update customer records in CRM.

Skills

Customer Care

CX

Online Customer Support

Customer Journey Mapping

Banking Capital Markets

Claims Resolution

English

Job description

Genpact Ltd. in Manila is seeking an Associate - Customer Care - Non-Voice to handle inquiries via phone, email, chat and social media, delivering accurate information and resolving issues efficiently.

You will follow SOPs, maintain records in CRM, collaborate with technical, billing or logistics teams, and contribute to data quality and customer retention.

If you thrive in a fast-paced, innovation-driven environment and want to grow with a global leader, this is your moment.