Insurance Call Center Associate — Hybrid (Onsite 6 Months)

NTT DATA, Inc.; Metro Manila; Hybrid; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NTT DATA, Inc. in Metro Manila is seeking an Insurance Customer Service Associate to handle front-line calls from policyholders, beneficiaries, agents and internal customers, aiming to resolve questions and maintain service standards.

Initially onsite for six months, then a hybrid model based on performance and efficiency, with an emphasis on clear communication and product knowledge across life insurance and annuities.

Qualifications

• At least 1 year in a professional/office environment with regular shifts.
• Experience using Windows PC applications and learning new software tools.
• 6+ months demonstrating attention to detail and accountability for work.
• 6+ months of professional communication (oral/written).
• High school diploma or GED.

Responsibilities

• Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensure customer satisfaction and strive to meet service standards.
• Handle 75–100 calls per day and resolve questions and issues.
• Communicate effectively with internal and external customers to resolve issues.
• Develop knowledge of the insurance industry, products, services, and processes.
• Collaborate with management and teammates to address service issues.

Job description

NTT DATA, Inc. in Metro Manila is seeking an Insurance Customer Service Associate to handle front-line calls from policyholders, beneficiaries, agents and internal customers, aiming to resolve questions and maintain service standards.

Initially onsite for six months, then a hybrid model based on performance and efficiency, with an emphasis on clear communication and product knowledge across life insurance and annuities.