Insurance Account CSR - Newbies Friendly

Otoproject Group; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Otoproject Group in Manila is seeking an English-speaking customer service associate for inbound inquiries about insurance products and services. You will provide policy information, process updates, and resolve billing questions with professionalism.

Responsibilities include documenting interactions, escalating complex claims when needed, and meeting quality, productivity, and customer satisfaction targets while upholding company policies.

Qualifications

• Experience in customer service is preferred.
• Ability to explain policy information clearly and accurately.
• Proficiency with documentation and data entry in customer systems.

Responsibilities

• Handle inbound customer inquiries related to insurance products and services.
• Assist customers with policy information, claims status, billing inquiries, and coverage questions.
• Process policy updates, account changes, and customer requests accurately.
• Explain insurance plans, benefits, and company policies clearly and professionally.
• Resolve customer concerns while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex claims or policy-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Skills

Customer service

Communication

Insurance knowledge

Job description

• Handle inbound customer inquiries related to insurance products and services.
• Assist customers with policy information, claims status, billing inquiries, and coverage questions.
• Process policy updates, account changes, and customer requests accurately.
• Explain insurance plans, benefits, and company policies clearly and professionally.
• Resolve customer concerns while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex claims or policy-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.