Insurance Account CSR

Recruitify_HR; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Recruitify HR in the Philippines is seeking a customer service professional to handle inbound inquiries related to insurance products and services, explain plans, and maintain high satisfaction.

You will document interactions, process policy changes, assist with billing and claims status, and escalate complex issues while meeting quality and productivity targets.

Responsibilities

• Handle inbound customer inquiries related to insurance products and services.
• Assist customers with policy information, claims status, billing inquiries, and coverage questions.
• Process policy updates, account changes, and customer requests accurately.
• Explain insurance plans, benefits, and company policies clearly and professionally.
• Resolve customer concerns while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex claims or policy-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to insurance products and services.
• Assist customers with policy information, claims status, billing inquiries, and coverage questions.
• Process policy updates, account changes, and customer requests accurately.
• Explain insurance plans, benefits, and company policies clearly and professionally.
• Resolve customer concerns while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex claims or policy-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.