Analytics-Driven Process Improvement Consultant

Concentrix Corp

Philippines

On-site

PHP 600,000 - 900,000

Full time

4 days ago

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Job summary

Concentrix Corp in the Philippines is seeking a Process Improvement Consultant to operate at the crossroads of analytics, customer experience, and call center operations. You will lead strategic priorities, engage client stakeholders directly, and partner with the analytics team to deliver value and data-driven insights across analytical products.

The role emphasizes problem solving, structured engagements from definition to recommendations, and continuous improvement of analytics frameworks

Responsibilities

Lead and structure analytical engagements across call centre operations and customer experience, from problem definition through to recommendation delivery
Engage directly with client stakeholders to understand business strategic & operational priorities, present findings, and build trusted advisory relationships
Work with the analytic team to ensure analytic outputs align to customer priorities and maintain a balance between quantitative and qualitative outputs
Develop strategic recommendations grounded in data and aligned to client business objectives
Collaborate closely with Data Scientists, Data and Reporting Analysts to ensure analytical outputs are fit for purpose and client-ready
Manage multiple workstreams simultaneously, maintaining quality and timeliness of deliverables
Support the team lead in driving continuous improvement of analytics frameworks and methodologies