Global Analytics Insights Leader

Concentrix; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Concentrix is seeking a Manager, Global Analytic Insights to oversee analytic and performance improvement activities across large accounts. You will lead Analysts/Consultants, deliver high-quality analyses, and present insights to clients and leadership.

The role emphasizes developing KPI linkages, ROI-based recommendations, and driving data-driven decisions in a fast-paced environment. Strong communication and mentoring skills are essential.

Qualifications

• Bachelor’s degree in related field from a four-year college or university.
• Two to three years of experience with call center and process improvement preferred; customer satisfaction analysis a plus
• Six Sigma Green or Black Belt certification preferred, but not required
• Proven experience with data analysis, linkage of multiple data sets and development of keen business insights rooted in an analytic approach
• Desire to work in demanding project environments where deadlines must be met

Responsibilities

• Oversees the implementation of analytic and performance improvement activities for multiple large accounts.
• Leads a team of Analysts and/or Consultants to deliver high quality analysis and recommendations
• Oversees descriptive and statistical analysis and qualitative process documentation
• Conducts qualitative and quantitative data analysis to identify performance improvement opportunities
• Leads or co-leads client presentations of insights and recommendations
• Builds relationships with Operations to identify gaps affecting key metrics
• Ensures standards and best practices are incorporated into projects

Skills

Leadership

Data analysis

Communication

Problem solving

Education

Bachelor’s degree in related field

Progressive management experience

Tools

Excel

Microsoft Office

Python

R

Job description

Concentrix is seeking a Manager, Global Analytic Insights to oversee analytic and performance improvement activities across large accounts. You will lead Analysts/Consultants, deliver high-quality analyses, and present insights to clients and leadership.

The role emphasizes developing KPI linkages, ROI-based recommendations, and driving data-driven decisions in a fast-paced environment. Strong communication and mentoring skills are essential.