Insides Account Manager – SEA

SoftwareOne Deutschland GmbH; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

SoftwareOne Deutschland GmbH is seeking an Inside Account Manager to grow the APAC Southeast Asia territory. You will build relationships with customers and partners, identify new opportunities, support renewals, and collaborate with cross‑functional teams to deliver value.

You will work with account teams and internal stakeholders to ensure a seamless journey for customers and partners across the region, driving revenue growth and exceptional customer experience.

Qualifications

• Strong communication and relationship-building skills.
• Customer-focused mindset with a passion for service.
• Ability to identify business opportunities and support sales growth.
• Strong planning, organisation, and follow-up skills.
• Ability to work collaboratively with stakeholders across teams and locations.
• Experience using CRM systems and digital collaboration tools.

Responsibilities

• Build and maintain relationships with customers and partners through phone, email, digital platforms, and virtual meetings.
• Generate new business opportunities and support sales activities, including lead follow‑up and pipeline management.
• Support customer retention and renewal activities while identifying cross‑sell and upsell opportunities.
• Maintain accurate CRM records and collaborate with internal teams to support account plans and customer needs.
• Help customers understand relevant solutions and connect them with the right internal specialists.
• Contribute to delivering a positive and consistent customer and partner experience.

Skills

Communication

Relationship building

Customer focus

Opportunity identification

Planning & organization

CRM experience

Tools

CRM software

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast‑evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Are you passionate about building customer relationships and identifying new business opportunities?

Do you enjoy engaging with customers and partners to help them achieve better business outcomes?

Are you motivated by sales growth, customer success, and working in a collaborative regional team?

You will join the APAC Inside Sales Team, a regional team focused on driving revenue growth through customer and partner engagement, business development, renewals, and cross‑selling opportunities. The team works closely with sales, vendor, and services teams across the region to deliver an exceptional customer experience.

As an Inside Account Manager, you will support customer and partner growth across Southeast Asia by building strong relationships, generating opportunities, supporting renewals, and identifying new ways to deliver value through our solutions and services. You will work closely with account teams and internal stakeholders to ensure customers and partners receive a seamless experience throughout their journey with us.

Key Responsibilities

• Build and maintain relationships with customers and partners through phone, email, digital platforms, and virtual meetings.
• Generate new business opportunities and support sales activities, including lead follow‑up and pipeline management.
• Support customer retention and renewal activities while identifying cross‑sell and upsell opportunities.
• Maintain accurate CRM records and collaborate with internal teams to support account plans and customer needs.
• Help customers understand relevant solutions and connect them with the right internal specialists.
• Contribute to delivering a positive and consistent customer and partner experience.

What we need to see from you

• Strong communication and relationship‑building skills.
• Customer‑focused mindset with a passion for delivering excellent service.
• Ability to identify business opportunities and support sales growth.
• Strong planning, organisation, and follow‑up skills.
• Ability to work collaboratively with stakeholders across different teams and locations.
• Experience using CRM systems and digital collaboration tools.

Job Function

Sales