Inside Sales Account Manager

RELX International; Quezon City; On-site; PHP 500,000 - 800,000; Full time

Job summary

Elsevier Healthcare Education, based in Manila, Philippines, is seeking an Inside Sales Private Sector Education Account Manager to manage a portfolio and coordinate with sales and cross-functional teams. The role emphasizes customer engagement and data hygiene in CRM systems.

You will support renewals and upsell opportunities, prepare quotes, and maintain records to support pipeline visibility and service excellence.

Qualifications

• 2+ years in Inside Sales/Account Management with existing portfolio.
• Experience with solution and consultative selling approaches.
• Strong communication skills across global locations and teams.

Responsibilities

• Manages and supports an assigned portfolio of Private Sector Education accounts with key stakeholders.
• Engages customers by phone, email and virtual channels to understand requirements and opportunities.
• Supports renewals, quotes, upsell/cross-sell and refers qualified leads to the account team.
• Follows up on requests and renewals through to closure, updating stakeholders along the way.
• Resolves concerns by coordinating internal support and confirming resolutions.
• Collaborates with cross-functional teams to deliver a consistent customer experience.

Skills

Active listening

Critical thinking

Independent worker

Team player

Effective communication

Detail oriented

Customer service mindset

MS Office proficient

CRM experience

Tools

Salesforce

Oracle

Tableau

Delta Live

Job description

The Inside Sales Private Sector Education (PSE) Account Manager is responsible for managing and supporting an assigned portfolio of Private Sector Education accounts for Elsevier Healthcare Education, based in Manila, Philippines. Engaging customers primarily through phone, email and virtual channels, the role supports customer retention and account growth by responding to customer requests, progressing opportunities and renewals, and coordinating closely with the sales team and cross-functional partners. The position combines customer-facing account management with the sales support and administration that keeps the assigned territory running, including Salesforce account, contact, opportunity and data maintenance, quoting and documentation, customer access and service support, and operational reporting. The PSE Account Manager will be trained on the Elsevier Healthcare Education portfolio to confidently demonstrate product and service value to customers.

Role Responsibilities:

• Manages and supports an assigned portfolio of Private Sector Education accounts, building and maintaining effective working relationships with decision makers and influencers to sustain a high level of customer satisfaction
• Engages customers proactively through phone, email and virtual channels to understand requirements, verify user experience and identify opportunities to add value
• Supports customer retention and account growth by progressing renewals, quotes and upsell or cross-sell opportunities, and by referring qualified leads to the account team
• Follows up on customer requests, open opportunities and renewal commitments through to closure, keeping customers and stakeholders updated at each stage
• Resolves customer concerns by investigating issues, coordinating internal support functions and confirming resolutions with the customer
• Collaborates with sales, marketing, customer service, finance and other cross-functional teams to deliver consistent and positive customer experience
• Maintains accurate account, contact, opportunity and activity records in Salesforce, including account and contact creation, updates and ongoing data hygiene
• Provides sales administration support, including quote preparation, order and contract documentation, and adherence to established sales processes and approval requirements
• Supports customer access, product entitlement and service enablement for Elsevier Healthcare Education products and platforms
• Prepares and maintains reports, trackers and records to support pipeline visibility, renewal tracking and day to day operational requirements
• Develops and maintains working knowledge of the Elsevier Healthcare Education product suite to respond to customer queries and demonstrate product value; performs other related duties as assigned

Qualifications:

• At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
• Great listener, quick thinker, and the ability to work independently and as a team
• Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
• Strong detail orientation with the ability to follow defined processes
• Enthusiastic and creative with the ability to inspire others and our customers.
• Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
• Good knowledge of Microsoft Office
• Experience in handling CRM tool is a plus (Salesforce, Oracle, Tableau)
• Proficient in MS Office suite and web-based applications.
• Working knowledge in CRM systems and DOS-based applications like Delta Live.
• Working knowledge on AI Tools (Claude)