Infrastructure & Network Management Lead

Energy Development Corporation; Pasig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Energy Development Corporation in the Philippines seeks an experienced IT Operations leader to manage the convergent communications network, govern IT services, and ensure daily system availability and regulatory compliance across LAN, WAN, and end-user devices.

You will drive capacity planning, budget forecasting, vendor relations, change and incident management, and service improvement initiatives to keep IT services reliable and aligned with business goals.

Qualifications

• At least 7 years of hands on experience in a LAN / WAN environment managing IT Operations.
• At least 4 years experience dealing with incident and problem management.
• At least 4 years experience with IT Service Management.

Responsibilities

• Manage governance, develop standards and ensure daily system availability and regulatory compliance across all network links.
• Lead capacity planning, budget forecasting, and recommend hardware/software improvements.
• Oversee Service Level Management, incident management and problem management to resolve escalated incidents and prevent recurrence.
• Oversee Vendor Management, including partner relationships, contract renewals, and monitoring compliance.
• Manage Change Management processes: assess risks and document/implement changes in production.

Skills

Network Fundamentals

Network Hardware & Infrastructure

Network Security

Wireless Networking

Network Monitoring & Troubleshooting

Analytical & Problem Solving

Documentation/Writing Skills

Project Management

Job description

• Comprehensive management of the organization's convergent communications network, including leading governance, developing standards, and ensuring daily system availability, integrity, and regulatory compliance (e.g., NTC, privacy legislation) across all network links, from LAN/WAN and IP phones to end-user devices.
• Strategic responsibilities such as capacity planning, budget forecasting, and recommending hardware/software improvements.
• Service assurance, achieved through Service Level Management (defining, reviewing and monitoring SLAs/OLAs) and disciplined IT service management, specifically Incident Management and Problem Management, which involve resolving escalated incidents, performing root-cause analysis, and coordinating preventative remedies.
• Vendor Management- overseeing partner relationships, contract renewals, and monitoring compliance, and leading
• Change Management by evaluating risks and managing the assessment, documentation, and implementation of all proposed changes in the production environment.

Required Skills:

• Technical (Network Fundamentals, Network Hardware and Infrastructure, Network Security, Wireless Networking, Network Monitoring and Troubleshooting)
• Non-Technical (Analytical and Problem Solving, Documentation/writing skills, Project Management)

Qualifications:

• At least 7 years of hands on experience in a LAN / WAN environment managing IT Operations
• At least 4 years experience dealing with incident and problem management.
• At least 4 years experience with IT Service Management