Infrastructure Engineering Specialist (UCC) - Cebu | Manila

QBE Group Shared Services Centre; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

QBE Group Shared Services Centre in Metro Manila is seeking an experienced IT infrastructure professional to build, administer, support, and maintain Unified Communications infrastructure solutions in alignment with QBE policies.

You will collaborate with a team of specialists to translate designs into operational plans, provide input to management, and work with third parties to deliver infrastructure services effectively, ensuring reliable service and customer-focused outcomes.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Experience in regulated industries, ideally finance services, with large distributed environments.
• Experience within an ITIL service management framework.
• Strong communication and stakeholder management abilities.

Responsibilities

• Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
• Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
• Understand and identify problems, analyse and provide appropriate solutions.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
• Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
• Visualise ideal user services and explore different design approaches.
• Collaborate with stakeholders to deliver outstanding customer experiences through technical expertise.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Skills

ITIL Service Management

Stakeholder Management

Risk Management

Problem Solving

Communication

Disaster Recovery

Information Security

Team Development

Strategic Planning

Troubleshooting

Education

Bachelor's degree or equivalent in IT/Engineering

Job description

The purpose of this role is to build, administer, support, and maintain Unified Communications infrastructure solutions in alignment with QBE and divisional policies. Collaborate with a team of specialists and engineers to ensure seamless integration, delivery, and operation of services. Translate architectural designs into operational plans, provide input to overall management, and work with third parties to deliver infrastructure services effectively.

Responsibilities:

• Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
• Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
• Understand and identify problems, analyse and provide appropriate solutions.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
• Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
• Visualise ideal user services and explore different design approaches.
• Collaborate with stakeholders to deliver outstanding customer experiences through technical expertise.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Work Experience:

Necessary Work Experience includes:

Preferred Work Experience includes:

• Experience in regulated industries, ideally finance services, with large distributed environments.
• Experience working within an ITIL service management framework.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

#Happy to talk flexible working arrangement

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Communication, Critical Thinking, Customer Service, Disaster Recovery Strategies, Information Security, Intentional collaboration, Intrusion Prevention, IT Infrastructure Operations, Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Planning, Team Development, Troubleshooting

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.