Infrastructure and Deskside Support Engineer L2

Excis Compliance (Thailand) Company Limited; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Excis Compliance (Thailand) Company Limited is seeking an Infrastructure and Deskside Support Engineer L2 to provide second-line IT support for desktops, laptops, mobiles, printers, and peripherals across user environments.

The role focuses on diagnosing hardware/software issues, configuring IT systems, maintaining servers and network devices, and ensuring SLA-aligned incident management while collaborating with global teams.

Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field.
• 3–5 years of experience in IT Desktop Support, Infrastructure Support, or Service Desk environments.
• Experience supporting enterprise IT environments across multiple locations.
• Knowledge of Windows 10/11 administration and basic Windows Server environments.
• Understanding of TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi‑Fi.
• Experience troubleshooting desktops, laptops, printers, and peripheral devices.
• Familiarity with ITSM tools such as ServiceNow, Jira, ManageEngine, or similar platforms.

Responsibilities

• Provide Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues.
• Install, configure, upgrade, and replace IT systems and equipment.
• Monitor and maintain IT infrastructure, including servers, storage, and network devices.
• Troubleshoot network connectivity issues (LAN/WAN, VPN, Wi‑Fi, internet).
• Support AD, DNS, DHCP, Group Policy, and file services.
• Manage incidents and service requests per SLAs.
• Document troubleshooting procedures and resolutions.

Skills

Desktop support

Infrastructure

Active Directory

DNS/DHCP

Windows admin

Networking basics

ITSM tools

Remote support

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

Jira

ManageEngine

Job description

Infrastructure and Deskside Support Engineer L2

WE ARE HIRING AN INFRASTRUCTURE AND DESKTOP SUPPORT ENGINEER L2!

Excis is a global IT support organization driven by innovation, collaboration, and a commitment to delivering exceptional service worldwide.

With operations across 190+ countries, a network of 6,000+ engineers, and partnerships with 200+ enterprise clients, we provide a dynamic and supportive environment where employees can grow, contribute, and make an impact.

At Excis, we believe in a people-first culture where individual achievements fuel team success. Join our international team and be part of a collaborative workplace where your technical skills and contributions are valued.

Key Responsibilities:

• - Provide Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
• - Diagnose and resolve hardware, software, operating system, and application-related issues.
• - Install, configure, upgrade, and replace IT systems and equipment.
• - Monitor and maintain IT infrastructure, including servers, storage, and network devices.
• - Troubleshoot network connectivity issues involving LAN, WAN, Wi-Fi, VPN, and internet services.
• - Support Active Directory, DNS, DHCP, Group Policy, and file services.
• - Manage incidents and service requests in accordance with agreed Service Level Agreements (SLAs).
• - Document troubleshooting procedures, resolutions, and knowledge articles.
• - Provide onsite and remote technical support to end users.
• - Assist with infrastructure upgrades, migrations, deployments, backup procedures, and disaster recovery activities.
• - Coordinate with internal IT teams, vendors, and service providers to ensure timely issue resolution.

Key Requirements:

• - Bachelor's degree in information technology, Computer Science, Engineering, or a related field.
• - 3–5 years of experience in IT Desktop Support, Infrastructure Support, or Service Desk environments.
• - Experience supporting enterprise IT environments, preferably across multiple locations.
• - Knowledge of Windows 10/11 administration and basic Windows Server environments.
• - Understanding of networking technologies, including TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi.
• - Experience troubleshooting desktops, laptops, printers, and peripheral devices.
• - Familiarity with ITSM tools such as ServiceNow, Jira, ManageEngine, or similar platforms.
• - Knowledge of remote support tools and infrastructure monitoring solutions.
• - Strong troubleshooting, analytical, and problem-solving skills.
• - Excellent verbal and written communication skills.
• - Ability to work independently and collaboratively within a team environment.

Why Join Us:

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.