Infra Tech Support Practitioner

Accenture PLC; Mandaluyong; On-site; PHP 350,000 - 650,000; Full time

Job summary

Accenture PLC in Manila seeks a knowledge management support professional to act as a single point of contact for client, product development, and sales teams. You will answer questions about core product functionality and guide demonstrations, while conducting research across systems and tracking tools to ensure accurate information flow.

The role emphasizes content assessment, issue management, and records management, with opportunities to optimize KM processes and collaborate with diverse

Qualifications

• Content assessment and knowledge management workflow execution.
• Advanced issue management and resolution in a KM context.
• Knowledge management admin processes design and optimization.
• Records management and data governance required.
• Research, analysis and interpretation to support client teams.

Responsibilities

• Act as single point of contact for KM support to client, product development, and sales teams.
• Field questions about product functionality, offerings, and services.
• Identify and route inquiries to appropriate teams for demonstrations.
• Perform research in various systems and tracking tools.

Skills

Content Assessment

Issue Management

Knowledge Management Administrative

Records Management

Research Analysis and Interpretation

Job description

Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams. Support ranges from answering questions related to the key functionality of the products, offerings, services etc. or identifying the appropriate team members to handle client demonstrations. Perform research in various systems and tracking tools.

MANAGEMENT LEVEL DESCRIPTORS

Complexity (Degree of difficulty of an assignment or the level of problem solving assessment and resolution required, as measured by degree of problem solving, strategic vs. routine focus, and stakeholder interactions (e.g. – Executives, Supervisor, etc.)):

Requires analysis and solving of lower-complexity problems.

Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management.

Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires moderate of level instruction on daily work tasks and detailed instructions on new assignments.

Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions impact own work and may impact the work of others.

Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program): Individual contributor as a part of a team, with a focused scope of work.

JOB PROFILE SKILLS (Skill - Skill Proficiency)

• Content Assessment - Intermediate
• Issue Management - Advanced
• Knowledge Management Administrative Process Design - Intermediate
• Records Management - Advanced
• Research Analysis and Interpretation - Advanced

Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams. Support ranges from answering questions related to the key functionality of the products, offerings, services etc. or identifying the appropriate team members to handle client demonstrations. Perform research in various systems and tracking tools.

MANAGEMENT LEVEL DESCRIPTORS

Complexity (Degree of difficulty of an assignment or the level of problem solving assessment and resolution required, as measured by degree of problem solving, strategic vs. routine focus, and stakeholder interactions (e.g. – Executives, Supervisor, etc.)):

Requires analysis and solving of lower-complexity problems.

Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management.

Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires moderate of level instruction on daily work tasks and detailed instructions on new assignments.

Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions impact own work and may impact the work of others.

Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program): Individual contributor as a part of a team, with a focused scope of work.

JOB PROFILE SKILLS (Skill - Skill Proficiency)

• Content Assessment - Intermediate
• Issue Management - Advanced
• Knowledge Management Administrative Process Design - Intermediate
• Records Management - Advanced
• Research Analysis and Interpretation - Advanced

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.