Service Desk Voice Support

Accenture PLC; Philippines; On-site; PHP 400,000 - 640,000; Full time

Job summary

Accenture PLC in the Philippines is hiring an Application Tech Support Practitioner to provide advanced service desk resolution management for clients. You will define client issues precisely and design effective resolutions based on in-depth product knowledge, while maintaining strong communication to keep critical systems running smoothly.

You will collaborate with cross-functional teams, continuously improve service desk processes, and uphold high client satisfaction by delivering timely

Qualifications

• Advanced service desk resolution management experience required.
• 2 years of experience in the field.
• Strong ITIL knowledge and incident/problem management.
• Excellent communication and multitasking abilities.
• Experience with ServiceNow or Remedy ticketing systems.
• Knowledge of AWS or Azure cloud platforms.

Responsibilities

• Provide Advanced Service Desk Resolution management to clients.
• Accurately define client issues and design resolutions based on deep product knowledge.
• Maintain exceptional communication to keep our systems running.
• Collaborate with cross-functional teams for timely resolution of client issues.
• Continuously improve service desk processes to enhance client satisfaction.

Skills

Advanced Service Desk

ITIL knowledge

Incident management

Remedy/ServiceNow

AWS/Azure cloud

Communication skills

Education

Information technology or Computer Science background

Tools

ServiceNow

Remedy

Job description

As an Application Tech Support Practitioner, you will be responsible for providing advanced service desk resolution management to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.

Roles & Responsibilities:

• Provide Advanced Service Desk Resolution management to clients.
• Accurately define client issues and design resolutions based on deep product knowledge.
• maintain exceptional communication skills to keep our world-class systems running.
• Collaborate with cross-functional teams to ensure timely Resolution of client issues.
• Continuously improve service Desk processes and procedures to enhance client satisfaction.

Professional & Technical Skills:

• Required Skill: Expert Proficiency in Advanced Service Desk Resolution Management.
• Additional Must to Have skills: program project Management.
• Strong understanding of ITIL processes and procedures.
• Experience with incident management and problem Management.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience with ticketing systems such as ServiceNow or Remedy.
• Knowledge of cloud-based technologies such as AWS or Azure.

Additional Information:

• The candidate should have 2 years of experience in Advanced Service Desk Resolution Management.
• the ideal candidate will possess a Strong educational background in Information technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. #LI-PH

As an Application Tech Support Practitioner, you will be responsible for providing advanced service desk resolution management to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.

Roles & Responsibilities:

• Provide Advanced Service Desk Resolution management to clients.
• Accurately define client issues and design resolutions based on deep product knowledge.
• maintain exceptional communication skills to keep our world-class systems running.
• Collaborate with cross-functional teams to ensure timely Resolution of client issues.
• Continuously improve service Desk processes and procedures to enhance client satisfaction.

Professional & Technical Skills:

• Required Skill: Expert Proficiency in Advanced Service Desk Resolution Management.
• Additional Must to Have skills: program project Management.
• Strong understanding of ITIL processes and procedures.
• Experience with incident management and problem Management.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience with ticketing systems such as ServiceNow or Remedy.
• Knowledge of cloud-based technologies such as AWS or Azure.

Additional Information:

• The candidate should have 2 years of experience in Advanced Service Desk Resolution Management.
• the ideal candidate will possess a Strong educational background in Information technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. #LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.