Information Technology Specialist

Hikinex; Philippines; Remote; PHP 240,000 - 420,000; Full time

Job summary

Hikinex is hiring an IT Specialist to support a fully remote workforce. The role covers troubleshooting, documentation, license management, and vendor coordination, ensuring secure, reliable tech access for all employees.

The ideal candidate has 1–2 years in IT support, strong English communication, and the ability to learn quickly. Experience with Microsoft 365 services and access management is a plus. This is a full-time, remote position based in the Philippines.

Qualifications

• Minimum 1–2 years IT support or related experience.
• Willing to learn new tools and adapt quickly.
• Strong written and spoken English communication skills.
• Graduate in any field; no strict technical qualifications required.

Responsibilities

• Provide day-to-day IT support by troubleshooting employee issues and documenting actions.
• Handle service desk tickets, prioritize requests, meet response targets, and escalate when needed.
• Onboard/offboard employees and contractors, manage accounts, licenses, devices, and access revocation.
• Administer Microsoft 365 services including Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.

Skills

IT support

Onboarding & offboarding

Access management

Documentation

Communications

AI tools usage

Vendor coordination

Education

Bachelor's degree or higher

Tools

Microsoft 365

Entra ID

Exchange Online

SharePoint

Job description

The IT Specialist provides reliable, secure, and timely technical support for a fully remote workforce. This hands-on role supports employee technology throughout the full lifecycle, administers business systems and licenses, troubleshoots technical issues, and maintains accurate records and documentation. The specialist works with HR, Finance, Operations, IT colleagues, and external vendors to ensure employees have the access, equipment, and support they need while protecting company systems and data.

Key Responsibilities

• Provide day-to-day IT support by troubleshooting employee issues, completing assigned requests, documenting actions, and following established service standards.
• Handle service desk tickets, prioritize assigned requests based on urgency and impact, meet response and resolution targets, elevate unresolved issues, and keep users informed.
• Carry out employee and contractor onboarding, role changes, and offboarding, including accounts, email, licenses, devices, permissions, MFA, and timely access revocation based on approved requests.
• Administer Microsoft 365 and related services, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, security groups, distribution lists, and license assignments.
• Administer company SaaS platforms within authorized access, including user provisioning, role-based permissions, license usage checks, renewal tracking, and vendor support coordination.
• Maintain accurate inventories of devices, software, user accounts, licenses, domains, subscriptions, and administrative ownership; reconcile records against vendor portals and billing data.
• Coordinate procurement, deployment, maintenance, repair, replacement, and recovery of laptops and other company equipment for a distributed workforce.
• Apply approved IT security controls, including least-privilege access, MFA, device compliance, password practices, and data protection; assist with periodic access reviews and report gaps.
• Create, update, and follow SOPs, checklists, knowledge-base articles, and audit records for recurring IT processes and common technical issues.
• Maintain service records and prepare updates on assigned tickets, response and resolution times, recurring issues, license usage, equipment status, risks, and improvement opportunities.
• Coordinate vendor support cases, track renewal information, and flag unused licenses or opportunities to consolidate tools and reduce costs for review by the authorized approver.
• Partner with HR, Finance, Operations, and client-facing teams on workforce changes, payroll or access dependencies, compliance requirements, and client-specific technology needs.
• Provide user guidance, training, and internal communications for new tools, approved system changes, security practices, and recurring support topics.
• Use AI assistants responsibly to accelerate research, documentation, analysis, and repetitive administrative work while independently validating outputs before implementation.
• Support business continuity and incident response by documenting issues and risks, carrying out assigned recovery actions, following escalation paths, and providing clear status updates during outages or security events.

Experience and Skills

• Professional experience: Minimum 1-2 years of work experience in any field is acceptable. IT experience is a plus.
• Interest in IT: Genuinely interested in working in an IT department and learning how business systems, user support, access management, devices, and software operations are handled.
• Education and certifications: Graduate in any field. No specific technical qualification or professional certification is required.
• Learning ability: Able to learn unfamiliar tools and processes quickly, follow instructions carefully, ask appropriate questions, and apply feedback.
• Computer confidence: Comfortable using computers and everyday business applications.
• Organization and ownership: Able to manage multiple requests, prioritize urgent work, maintain accurate records, meet deadlines, and follow issues through to completion.
• Problem solving: Approaches unfamiliar issues calmly, researches possible solutions, checks information before acting, and knows when to escalat...
• Communication: Excellent written and verbal English, with the ability to explain technical matters clearly to non-technical users and communicate professionally with executives, clients, and vendors.
• Judgment and discretion: Trusted to handle administrative access, credentials, employee information, client data, billing information, and other sensitive material responsibly.
• AI tools: Comfortable using ChatGPT, Claude, or similar tools for research and productivity, with sound judgment regarding verification, confidentiality, and safe implementation.
• Someone who can also help with AI development and tool creation using AI is preferred.

Employment Type: Full-time

Work Schedule: Monday to Friday 8:00 AM - 5:00 PM PT = 12:00 AM - 9:00 AM PH/mnl time

The schedule may be adjusted based on business requirements.

Location: Remote (Work from Home)

Internet Requirements: Minimum 50 Mbps internet speed; a stable wired LAN connection is recommended.

Join Us

Join a growing, fully remote organization where dependable IT support helps employees work effectively and securely. If you enjoy solving technical problems, learning new tools, and helping users, we welcome your application.