Information Technology Assistant I Mexico, Pampanga

Alfamart Trading Philippines, Inc.; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Awards

Exclusive membership privileges

Job summary

Alfamart Trading Philippines, Inc. is seeking an IT Assistant to deliver 24/7 remote and on-site technical support for stores, branches, and warehouses nationwide in the Philippines.

The role ensures timely IT equipment delivery and setup for new store openings, and ongoing support to maintain business continuity. Strong troubleshooting and communication skills are essential.

Qualifications

• Bachelor's degree in IT or related field.
• Basic hardware and software troubleshooting.
• Proficient in MS Office and inventory/documentation tasks.
• Familiar with Windows, macOS and Linux environments.

Responsibilities

• Ensure on-time IT equipment delivery and setup for new store openings.
• Perform pre- and final store opening procedures.
• Provide store grand opening support.
• Offer first-level IT support in stores, back offices and warehouses (remote or on-site).
• Prioritize and resolve day-to-day system issues and user requests.
• Coordinate with 3rd party suppliers and contractors.
• Monitor and maintain IT equipment across sites.
• Coordinate with vendors for warranty/contract issues.

Skills

MS Office

SQL & DB Management

Windows

MAC & Linux

Network troubleshooting

POS hardware & software

Documentation

Communication skills

Education

Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field

Tools

POS systems

Job description

About Us

Be part of something big. Be part of growth.

Be part of something big. Be part of growth.

Be part of something big. Be part of growth.

Alfamart is the first and only Super Minimart in the Philippines, designed to serve the everyday needs of Filipino neighborhoods and communities. As one of the fastest-growing retail chains in the country, we are continuously expanding nationwide - bringing convenience, value, and service closer to every Filipino home.

Joining Alfamart means more than just having a job. It means becoming part of a dynamic and purpose-driven organization where your work creates real impact. As we grow, so do your opportunities—to advance your career, build new skills, and contribute to a company that values both its people and the communities it serves.

Who Are We Looking For

We are looking for an IT Assistant who will provide 24/7 remote and on-site technical support to stores, branches, and warehouse facilities. The role ensures the on-time opening of locations and the continuous, uninterrupted operation of IT systems and equipment . The ideal candidate is responsible for responding to technical issues promptly, troubleshooting hardware and software concerns, and supporting day-to-day IT operations across multiple sites to maintain business continuity.

Key Responsibilities

• Ensure the on-time IT equipment delivery and setup for the new store opening.
• Perform pre and final store opening procedures.
• Perform store grand opening support
• Provides first level support in Stores, Branch Back Offices and Warehouses via remote or on-site based on the filed helpdesk tickets.
• Prioritize and resolve day to day system issues/ problems and clients requests according to standard processes
• Ensures quality service support for all the internal clients in Stores, Branch Back Offices and Warehouses.
• Coordinates with 3rd party suppliers and contractors.
• Monitor and maintains IT equipment in Stores, Branch Back Offices and Warehouses.
• Coordinates with vendors, reported issues that are related to IT units under warranty/contract support.

What It Takes To Be Part Of The Team

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field
• PREFERABLY WITH MOTORCYCLE
• At least 6 months of working experience in IT Support Systems or in a related field preferred.
• Basic Hardware and Software troubleshooting
• Documentations
• Proficient in MS Office Application. SQL and Database Management
• Proficient in Windows, MAC & Linux.
• Basic Network troubleshooting and setup
• Knowledgeable in POS Hardware and Software
• Drivers Licenses Is Preferred But Not Required.

Excellent communication skills necessary to communicate and discuss changes to policies procedures, the implications of such changes and the resulting impact on workloads

What’s In It For You

At Alfamart, we make sure our people grow as we grow.

• Supportive Environment – Work in a collaborative culture that values your contributions
• Comprehensive Benefits – Health insurance, employee discounts, awards, and exclusive membership privileges
• Dynamic Workplace – Be part of a fast-growing, innovative retail organization
• Work-Life Balance – Enjoy paid leaves including vacation, sick, and bereavement leave, with increasing benefits based on tenure

IMPORTANT REMINDERS

Alfamart does not charge any amount at any stage of the recruitment process

Stay alert against recruitment fraud and only apply through official channels

JOIN THE ALFAMART TEAM

Grow your career with a company that grows with you.

We are always here for you—be part of Alfamart's success story today.