Information Technology Assistant I Mexico Pampanga

Alfamart Trading Philippines, Inc.; Mexico; Híbrido; PHP 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Employee discounts

Awards

Exclusive membership privileges

Descripción de la vacante

Alfamart Trading Philippines, Inc. is seeking an IT Assistant to deliver 24/7 remote and on-site support for stores, branches and warehouses.

You will ensure timely opening, keep IT systems running, troubleshoot hardware and software, and support day-to-day operations across multiple sites to maintain business continuity. The ideal candidate has a Bachelor’s degree in IT or related fields, basic network knowledge, and proficiency in MS Office, Windows, Mac and Linux.

Formación

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field.
• At least 6 months of working experience in IT Support or related field.
• Proficient in MS Office Applications. SQL and Database Management.
• Proficient in Windows, MAC & Linux systems.
• Basic Network troubleshooting and setup.
• Knowledgeable in POS Hardware and Software.

Responsabilidades

• Ensure on-time IT equipment delivery and setup for new store openings.
• Perform pre- and final-store opening procedures.
• Provide store grand opening support.
• Provide first-level IT support in Stores, Branch Back Offices and Warehouses via remote or on-site helpdesk tickets.
• Prioritize and resolve day-to-day system issues and client requests.
• Ensure quality service support for internal clients in Stores, Branch Back Offices and Warehouses.
• Coordinate with 3rd party suppliers and contractors.
• Monitor and maintain IT equipment in multiple sites.
• Coordinate with vendors for warranty/contract issues.

Conocimientos

Basic troubleshooting

Documentation

MS Office proficiency

SQL & Database management

Windows, Mac & Linux

Network troubleshooting

POS hardware & software

Educación

Bachelor’s Degree in IT/CS/Software Engineering

Herramientas

MS Office

SQL

POS Software

Windows

MacOS

Linux

Descripción del empleo

About Us

Be part of something big. Be part of growth.

Alfamart is the first and only Super Minimart in the Philippines , designed to serve the everyday needs of Filipino neighborhoods and communities. As one of the fastest-growing retail chains in the country, we are continuously expanding nationwide—bringing convenience, value, and service closer to every Filipino home.

Joining Alfamart means more than just having a job. It means becoming part of a dynamic and purpose-driven organization where your work creates real impact. As we grow, so do your opportunities—to advance your career, build new skills, and contribute to a company that values both its people and the communities it serves.

Who Are We Looking For

We are looking for an IT Assistant who will provide 24/7 remote and on-site technical support to stores, branches, and warehouse facilities. The role ensures the on-time opening of locations and the continuous, uninterrupted operation of IT systems and equipment . The ideal candidate is responsible for responding to technical issues promptly, troubleshooting hardware and software concerns, and supporting day-to-day IT operations across multiple sites to maintain business continuity.

Key Responsibilities

• Ensure the on-time IT equipment delivery and setup for the new store opening.
• Perform pre and final store opening procedures.
• Perform store grand opening support
• Provides first level support in Stores, Branch Back Offices and Warehouses via remote or on-site based on the filed helpdesk tickets.
• Prioritize and resolve day to day system issues/ problems and clients requests according to standard processes
• Ensures quality service support for all the internal clients in Stores, Branch Back Offices and Warehouses.
• Coordinates with 3rd party suppliers and contractors.
• Monitor and maintains IT equipment in Stores, Branch Back Offices and Warehouses.
• Coordinates with vendors, reported issues that are related to IT units under warranty/contract support.

What It Takes To Be Part Of The Team

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field
• PREFERABLY WITH MOTORCYCLE
• At least 6 months of working experience in IT Support Systems or in a related field preferred.
• Basic Hardware and Software troubleshooting
• Documentations
• Proficient in MS Office Application. SQL and Database Management
• Proficient in Windows, MAC & Linux.
• Basic Network troubleshooting and setup
• Knowledgeable in POS Hardware and Software

Drivers Licenses Is Preferred But Not Required.

Excellent communication skills necessary to communicate and discuss changes to policies procedures, the implications of such changes and the resulting impact on workloads

What’s In It For You

At Alfamart, we make sure our people grow as we grow.

Supportive Environment

• Work in a collaborative culture that values your contributions

Comprehensive Benefits

• Health insurance, employee discounts, awards, and exclusive membership privileges

Dynamic Workplace

• Be part of a fast-growing, innovative retail organization

Work-Life Balance

• Enjoy paid leaves including vacation, sick, and bereavement leave, with increasing benefits based on tenure

IMPORTANT REMINDERS

Alfamart does not charge any amount at any stage of the recruitment process

Stay alert against recruitment fraud and only apply through official channels

JOIN THE ALFAMART TEAM

Grow your career with a company that grows with you.

We are always here for you—be part of Alfamart’s success story today.