Information Assistant (Receptionist)

Our Lady of Lourdes Hospital; Manila; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Company Christmas gift

Company events

Job summary

Lourdes Hospital in Manila seeks a courteous Client & Visitor Support representative to greet patients, answer inquiries, and direct them to the right departments. You will coordinate services, maintain schedules, and uphold confidentiality and safety policies.

The role emphasizes clear communication, multitasking, and reliability as you support a Christ-centered community and collaborate with multiple teams to ensure smooth patient experiences.

Qualifications

• Bachelor's degree in any field
• Strong communication and customer service skills
• Ability to multitask and manage multiple inquiries

Responsibilities

• Greet and assist patients and visitors; manage inquiries across channels and direct them accordingly.
• Maintain schedules, directories, and logs; coordinate with departments to verify services.
• Operate communication tools and office software; handle desk systems effectively.
• Uphold confidentiality, follow policies, ensure accurate documentation, comply with safety protocols, report incidents.
• Engage in training, build professional networks, and support cross-functional tasks.

Skills

Communication skills

Customer service

Multitasking

Education

Bachelor's degree

Job description

ABOUT US

As a private, Level 3 hospital, Lourdes Hospital takes pride in its rich history and unwavering commitment to delivering Alagang May Puso, Tapat, at Abot-Kaya. For more than seven decades, we have stood as a Christ-centered community of healthcare professionals, devoted to providing compassionate care with integrity and ensuring that quality healthcare remains accessible to all.

Our mission is to promote holistic healing—nurturing the body, mind, and spirit of every patient—through heartfelt service that embodies excellence, faith, and compassion.

JOB DESCRIPTION

• Client & Visitor Support - Greet and assist patients/visitors, manage inquiries across channels, and direct them appropriately.

• Information & Coordination - Maintain schedules, directories, and logs while coordinating with departments to verify services.

• Systems & Tools - Operate communication tools, office software, and desk systems effectively.

• Compliance & Safety - Uphold confidentiality, follow policies, ensure accurate documentation, comply with safety protocols, and report incidents.

• Professional Development - Engage in training, build professional networks, and support cross-functional tasks.

EMPLOYEE BENEFITS

• Company Christmas gift

• Company events

QUALIFICATIONS

• Bachelor's degree holder of any course

• Good communication skills, customer service skills, and at multitasking