Income Processing Operations Officer

State Street; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

State Street is seeking an Income COE Officer to support Client Operations and Shared Service teams by monitoring custody, accounting, and middle-office events. You will drive end-to-end processing, improve risk standards, and contribute to the fund’s records with accuracy and timeliness.

Responsibilities include optimizing processes, managing resources, and leading a team of managers and staff. You will collaborate with executive teams to ensure alignment and maintain high-quality service for

Qualifications

• Bachelor’s degree in Commerce / Economics or related field.
• 10–16 years’ experience in accounting, finance, mutual fund operations, or related careers.

Responsibilities

• Identify and implement process improvements to streamline operations and reduce costs.
• Manage resources (people, budget, technology) to achieve objectives.
• Track KPIs and drive corrective actions to improve performance.
• Lead and develop the operations team and foster collaboration across the organization.
• Ensure risk controls are in place and operations meet quality standards.

Skills

Ownership mindset

Commercial acumen

Executive presence

Change ideation

Automation initiatives

AI tools awareness

Agile framework

Education

Business or Economics degree

CFA pursuing

Job description

Job Description:

Who we are looking for

As an Income COE Officer, the ideal candidate will support and assist Client Operations and other operational Shared Service teams/ Center of Excellence (COE’s) by monitoring and processing custody, accounting, middle office related events to the fund’s records accurately and timely. Ensure prompt follow up on exception situations and facilitate timely problem resolution to mitigate risk to the corporation and deliver excellent service to clients and people management.

Why this role is important to us

Income COE deals with end to end processing of events across custody, accounting, middle office and claims services for our clients. This involves processing of many financial activities which will help other team to derive at NAV to the client, As part of Income COE you will be required to contribute towards development of Process, people and Improve Risk standards for the team.

What you will be responsible for

As Officer you will:

• Process Optimization: Identify and implement improvements to streamline operations, increase efficiency, and reduce costs.

• Resource Management: Manage resources (people, budget, technology) effectively to achieve operational objectives.

• Performance Monitoring: Track key performance indicators (KPIs) and identify areas for improvement, taking corrective actions as needed.

• Team Leadership: Lead and develop a team of managers and staff within the operations department.

• Collaboration: Work with other executive teams to ensure alignment and coordination across the organization.

• Quality Control: Ensure that the company's operations deliver high-quality products or services that meet customer needs.

• Risk Management: Identify and mitigate potential operational risks.

• Deep knowledge of Income and Corporate Actions:Understanding the end to end income cycle, fund accounting, amortization, concepts on bonds, dividends, entitlement calculations , amortization, market and loan claims lifecycle, middle office operations and relevant regulations.

What we value- Key Skills:

• Result-oriented with an ownership and accountability mindset

• Commercial acumen - Understanding of cost/budgets

• Drive pay for performance and culture of performance differentiation

• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

• Embed risk excellence culture across the teams

• Encourage and drive a culture of change and ideation

• Drive efficiency and automation initiatives . Sound understanding of technology tools around AI, Agile framework is preferred.

Education & Preferred Qualifications

• Bachelor’s Degree in Commerce / Economics with a specialization n Business, Accounting, Finance or another Financial related program. Inter C.A. / Inter ICWAI or CFA (pursuing) will be preferred

• 10-16 years’ experience in accounting, finance, mutual fund operations, loan servicing or related careers (preferred).

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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