Global Billing Operations, Officer

State Street; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

State Street is seeking a GBO Business Support Manager to oversee invoicing and billing across multiple geographies. You will manage BAU activities, support process re-engineering, and provide receivables analytics while collaborating with CS teams globally.

The role requires 8–10 years in invoices within a large financial services institution, with CPA and a Finance degree preferred. Strong Excel, PM, and communication skills are essential for success in a fast-paced environment.

Qualifications

• Bachelor's or Master's degree in Finance or related field; CPA desirable.
• Experience building and operating invoicing/BAU processes in a global billing environment.
• Strong leadership and cross-geography collaboration skills.

Responsibilities

• Support BAU activities for invoicing and client billing across regions.
• Assist with process re-engineering, standardization, and automation of billing processes.
• Provide analytics on receivables and drive reporting for SteerCo and client meetings.
• Identify issues, blockers, and collaborate to implement improvements.
• Coach team members and manage timelines with independent ownership.

Skills

Advanced Excel

Financial architecture

Ownership mindset

Communication

Problem solving

Project management

Multi-tasking

Team collaboration

Education

CPA

Finance degree

Tools

Microsoft Office

Visio

Job description

Background

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation.

Background

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation.

Basic Purpose Of Job

The GBO Business Support Manager will be responsible for solutioning and attending queries related to billing process including Setup and Invoicing from the Client Reps, Clients, RM’s and Business. It will be also essential to communicate the overall Reporting and Controls requirement of GBO to the CS teams across countries & regions using the service. The team would have a small and a complex engagement model (related to various Business and regions) on a day-to-day basis. The individual will be directly responsible for daily management of accurate, consistent, and timely deliverables of queries. This individual will support in invoice preparation and review including receivables analytics. In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts.

Responsibilities

Business As Usual (BAU) Activities

• Actively supporting a portfolio of projects to drive increased client satisfaction and change within our operating model to meet Account Plan objectives
• Collaborate closely with all team members internally and externally
• Identify and elevate issues and blockers preventing successful delivery
• Assess program performance to apply continuous improvement to maximize ROI
• Prepare reports & deck for SteerCo's and clients meetings
• Recommend practical strategies to improve delivery effectiveness
• Adopt "owner's mind set", work independently, and effectively manage timelines
• Manage resources to assist with ad-hoc invoice projects
• Measure progress toward goals; and evaluate productivity and team efficiency. Review and assess regularly with team members and with management
• Must serve as a subject matter expert on particular invoice related issues
• Coaches the team and gathers feedback for performance appraisals wherever applicable.

Process Re-Engineering, Standardization, And Automation

• Assist with the process Re-Engineering, Standardization, and Automation efforts for invoicing
• Responsible for ongoing process improvements

Expectations

• Bachelor's/Master's Degree in Finance, CPA Qualified with an experience minimum of 8 to 10 years working with invoices in a global billing function at a large financial services institution.
• Demonstrates leadership in improving/building-out the invoice function for multiple geographies and business areas
• Assist with client solutioning processes and driving similar centralization of the end-to-end activities for the major financial institutions

Skills Required

• Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)
• Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes
• Pride of ownership with the ability to deliver high quality results timely
• Excellent communication & organization skills
• A keen focus on problem-solving and driving solutions
• Very strong knowledge of project management principles
• Be comfortable in an evolving environment Highly organized with ability to multi-task and work under high pressure deadlines
• Must be able to work in a fast paced environment

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-793775