Incident Management

Staff4Me; Compostela; On-site; PHP 500,000 - 700,000; Full time

Job summary

Staff4me is seeking an Incident Management professional to ensure operational continuity by minimizing incident impact and restoring IT services swiftly. The role requires strong knowledge of IT systems, ITSM practices, networking, and security controls.

Responsibilities include managing incident responses, categorizing incidents by severity, maintaining detailed records, and communicating with stakeholders to uphold regulatory and security standards.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
• Knowledge of Windows, Linux, networks and databases.
• Knowledge of ITSM best practices.
• Knowledge of computer networking.
• Knowledge of authentication methods.
• Knowledge of IDS and SIEM tools.
• Practical knowledge of incident management frameworks (ISO).
• ITIL certification.
• Risk management training/coursework.
• CompTIA Security+ certification.

Responsibilities

• Manage efficient and timely incident responses.
• Identify improvement opportunities in incident management processes.
• Recognize events or anomalies impacting IT operations.
• Categorize incidents by severity and prioritize for action.
• Maintain detailed incident records including root cause and actions taken.
• Ensure compliance with regulations and security policies.
• Minimize incident impact and restore IT services quickly.
• Mitigate recurring incidents and prevent recurrence.
• Take prompt and effective action to resolve incidents and maintain system stability.
• Ensure efficient resource allocation and timely responses to high‑risk issues.
• Communicate effectively with internal and external stakeholders.
• Ensure incident management practices meet established requirements.

Skills

IT systems

IT processes

Networking

Authentication methods

Education

Bachelor's degree in CS/IT/Engineering

Tools

IDS

SIEM

Job description

Incident Management

Company : Staff4me

Job Type : Full Time

Cebu City, Philippines

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Job Description - Incident Management

Description

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.

• Manage efficient and timely responses.
• Identify improvement opportunities in the management of processes of incidents and propose solutions.
• Recognize and identify events and/or anomalies that negatively impact IT systems operations.
• Categorize incidents based on their severity and scope, prioritizing those with the greatest impact on operations and organizational security.
• Maintain detailed records of each incident, including root cause, resolution, and actions taken.
• Ensure compliance with applicable regulations and alignment with the organization’s security policies and standards .
• Minimize the impact of incidents and restore the IT services to their normal state with minimal delay
• Mitigate similar recurring incidents.
• Take prompt and effective action to resolve incidents and maintain the stability of IT systems.
• Ensure efficient resource allocation and timely response to high-risk issues.
• Enable effective communication with internal and external stakeholders as required.
• Guarantee that incident management practices adhere to established requirements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)
• Knowledge of IT process management (best practices in IT service management)
• Knowledge of computer networking
• Knowledge of IT system authentication methods
• Knowledge of tools such as IDS and SIEM

Other requirements (Courses, seminars, certifications, and other licenses)

• Practical knowledge of incident management frameworks (e.g., ISO standards)
• ITIL certification
• Risk management training/coursework
• CompTIA Security+ certification

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