Incident Management Lead: FinTech Risk & Resolution

Mynt; Metro Manila; Presencial; PHP 800 000 - 1 600 000; Tempo integral

Resumo da oferta

GCash, a leading FinTech in the Philippines, seeks an Incident Management Lead to oversee operational and technology risk incidents across the organization. You will investigate root causes, coordinate cross-functional investigations, and drive corrective actions to strengthen controls and reduce business risks.

The role involves preparing reports for senior management, monitoring risks, and collaborating with multiple units to improve the risk and control environment.

Qualificações

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses.
• At least 2 years of relevant experience in risk, incident management, controls, or data-related functions within financial services or fintech.
• Strong problem-solving and analytical skills.
• Good understanding of risk management, internal controls, and process management.
• Excellent communication and stakeholder management skills.
• Detail-oriented and highly organized.
• Able to work independently and manage tasks under pressure.
• High level of integrity, accountability, and ownership.
• Willingness to learn and collaborate with cross-functional teams.

Responsabilidades

• Review and validate operational and technology risk incidents reported by different business units.
• Facilitate root cause analysis and coordinate investigations with relevant stakeholders.
• Support incident investigations, including participation in briefing sessions and war rooms when needed.
• Work closely with business units in resolving incidents and improving the overall risk and control environment.
• Monitor action plans and ensure timely implementation of corrective measures.
• Assist in monitoring issues, key risks, and action items across teams.
• Prepare incident reports and presentations for senior management and board committees.
• Support the review and enhancement of incident management policies and standards.
• Escalate key risks and potential non-compliance issues when necessary.
• Provide regular updates and reports to the Risk Division Head.

Conhecimentos

Problem-solving

Analytical

Communication

Stakeholder management

Independence under pressure

Formação académica

Bachelor’s degree (Accounting, Finance, Economics, Statistics, Business)

Descrição da oferta de emprego

GCash, a leading FinTech in the Philippines, seeks an Incident Management Lead to oversee operational and technology risk incidents across the organization. You will investigate root causes, coordinate cross-functional investigations, and drive corrective actions to strengthen controls and reduce business risks.

The role involves preparing reports for senior management, monitoring risks, and collaborating with multiple units to improve the risk and control environment.