Incident Management Lead

Mynt; Metro Manila; On-site; PHP 800,000 - 1,600,000; Full time

Job summary

GCash, a leading FinTech in the Philippines, seeks an Incident Management Lead to oversee operational and technology risk incidents across the organization. You will investigate root causes, coordinate cross-functional investigations, and drive corrective actions to strengthen controls and reduce business risks.

The role involves preparing reports for senior management, monitoring risks, and collaborating with multiple units to improve the risk and control environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses.
• At least 2 years of relevant experience in risk, incident management, controls, or data-related functions within financial services or fintech.
• Strong problem-solving and analytical skills.
• Good understanding of risk management, internal controls, and process management.
• Excellent communication and stakeholder management skills.
• Detail-oriented and highly organized.
• Able to work independently and manage tasks under pressure.
• High level of integrity, accountability, and ownership.
• Willingness to learn and collaborate with cross-functional teams.

Responsibilities

• Review and validate operational and technology risk incidents reported by different business units.
• Facilitate root cause analysis and coordinate investigations with relevant stakeholders.
• Support incident investigations, including participation in briefing sessions and war rooms when needed.
• Work closely with business units in resolving incidents and improving the overall risk and control environment.
• Monitor action plans and ensure timely implementation of corrective measures.
• Assist in monitoring issues, key risks, and action items across teams.
• Prepare incident reports and presentations for senior management and board committees.
• Support the review and enhancement of incident management policies and standards.
• Escalate key risks and potential non-compliance issues when necessary.
• Provide regular updates and reports to the Risk Division Head.

Skills

Problem-solving

Analytical

Communication

Stakeholder management

Independence under pressure

Education

Bachelor’s degree (Accounting, Finance, Economics, Statistics, Business)

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

The Incident Management Lead is responsible for overseeing operational and technology risk incidents across the organization. The role ensures that incidents are properly investigated, root causes are identified, and action plans are implemented to strengthen controls and reduce business risks. This role also works closely with different stakeholders and provides incident reports and updates to senior management.

You will be responsible for the following:

• Review and validate operational and technology risk incidents reported by different business units

• Facilitate root cause analysis and coordinate investigations with relevant stakeholders

• Support incident investigations, including participation in briefing sessions and war rooms when needed

• Work closely with business units in resolving incidents and improving the overall risk and control environment

• Monitor action plans and ensure timely implementation of corrective measures

• Assist in monitoring issues, key risks, and action items across teams

• Prepare incident reports and presentations for senior management and board committees

• Support the review and enhancement of incident management policies and standards

• Escalate key risks and potential non-compliance issues when necessary

• Provide regular updates and reports to the Risk Division Head

We are looking for:

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses

• At least 2 years of relevant experience in risk, incident management, controls, or data-related functions within the financial services or fintech industry

• Strong problem-solving and analytical skills

• Good understanding of risk management, internal controls, and process management

• Excellent communication and stakeholder management skills

• Detail-oriented and highly organized

• Able to work independently and manage tasks under pressure

• High level of integrity, accountability, and ownership

• Willingness to learn and collaborate with cross-functional teams

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package