Incident Management Lead

globe; Caloocan; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Career growth

Dynamic team

Competitive compensation

Job summary

GCash is seeking an Incident Management Lead to oversee operational and technology risk incidents, ensuring thorough investigations, root-cause analysis, and effective action plans. You will partner with cross-functional teams to strengthen controls and reduce business risks while providing senior management with incident reports and updates.

The role requires at least 2 years in risk/incident management within fintech, strong analytical skills, and the ability to manage multiple tasks under

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related field.
• At least 2 years of experience in risk, incident management, controls, or data-related functions in financial services/fintech.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management.
• Detail-oriented and highly organized.
• Able to work independently and manage tasks under pressure.

Responsibilities

• Review and validate operational and technology risk incidents reported by different units.
• Coordinate root cause analysis and investigations with stakeholders.
• Support incident investigations and participate in briefings/war rooms as needed.
• Collaborate with business units to resolve incidents and strengthen controls.
• Monitor action plans and ensure timely implementation of measures.
• Assist in tracking issues, risks, and action items across teams.
• Prepare incident reports and presentations for senior management.
• Support updates to incident management policies and standards.
• Escalate key risks and non-compliance issues when necessary.
• Provide regular updates to the Risk Division Head.

Skills

Risk management

Incident management

Analytical thinking

Stakeholder management

Communication

Attention to detail

Independent work

Education

Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

The Incident Management Lead is responsible for overseeing operational and technology risk incidents across the organization. The role ensures that incidents are properly investigated, root causes are identified, and action plans are implemented to strengthen controls and reduce business risks. This role also works closely with different stakeholders and provides incident reports and updates to senior management.

You will be responsible for the following:

• Review and validate operational and technology risk incidents reported by different business units
• Facilitate root cause analysis and coordinate investigations with relevant stakeholders
• Support incident investigations, including participation in briefing sessions and war rooms when needed
• Work closely with business units in resolving incidents and improving the overall risk and control environment
• Monitor action plans and ensure timely implementation of corrective measures
• Assist in monitoring issues, key risks, and action items across teams
• Prepare incident reports and presentations for senior management and board committees
• Support the review and enhancement of incident management policies and standards
• Escalate key risks and potential non-compliance issues when necessary
• Provide regular updates and reports to the Risk Division Head

We are looking for:

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses
• At least 2 years of relevant experience in risk, incident management, controls, or data-related functions within the financial services or fintech industry
• Strong problem-solving and analytical skills
• Good understanding of risk management, internal controls, and process management
• Excellent communication and stakeholder management skills
• Detail-oriented and highly organized
• Able to work independently and manage tasks under pressure
• High level of integrity, accountability, and ownership
• Willingness to learn and collaborate with cross-functional teams

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package