Incident Management Lead

Globe Telecom, Inc.; Philippines; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Career growth opportunities

Competitive compensation

Flexible benefits package

Job summary

Globe Telecom, Inc. is seeking an Incident Management Lead in NCR to oversee incident management activities within the FinTech sector. The ideal candidate will validate risk incidents, facilitate investigations, and prepare comprehensive reports for senior management.

This role requires strong interpersonal skills, a bachelor's degree in a relevant field, and at least 2 years of experience in the financial industry. Join a dynamic team and enjoy a competitive benefits package.

Qualifications

• 2+ years of experience in financial or fintech industry handling risk, data, incident management, and/or controls.
• Ability to work independently under pressure.
• High level of integrity and accountability for results.

Responsibilities

• Validate and review operational & technology risk incidents.
• Facilitate root cause analysis and coordinate investigations.
• Monitor action plans to improve the risk health and control environment.
• Prepare reports for senior management and board committees.

Skills

Interpersonal and communication skills

Detail-oriented

Process management understanding

Risk management

Education

Bachelor’s degree in Accounting, Finance, Economics, Statistics, or Business

Job description

## Incident Management LeadApplylocations: NCR - WGCtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000015884Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!**Responsibilities:****1. Incident Management Activities*** Validates operational & technology risk incidents reported and reviews the details of the incident provided.* Facilitates analysis on the root causes of incidents and coordinates with relevant stakeholders for investigation as necessary.* Supports incident investigation by joining briefing and war rooms as needed.* Liaises with different business units in understanding and remediating incidents to improve the overall risk health and control environment.* Monitors committed action plans that will address incidents reported and propose process/control improvement as needed.* Prepares reports for senior management and board committee presentation.**2. Governance, Reporting and Escalations*** Assists in the preparation of reports on operational and technical risk incidents, issues and decisions to senior management on a regular basis.**Qualifications:*** Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business with 2 or more years of solid work experience in the financial or fintech industry handling risk, data, incident management, and/or controls.* Excellent interpersonal and communication skills* Detail-oriented* Independent and be able to work under pressure* Good understanding of process management, internal controls and risk management* High level of integrity and take ownership and accountability of results**What We Offer**Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package