Inbound Sales Specialist (Fixed-Term)

Coca-Cola Europacific Partners; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Coca-Cola Europacific Partners is seeking an Inbound Sales Specialist in Taguig to handle customer inquiries, identify needs, and convert opportunities into sales.

You will collaborate with Sales, Marketing, and Customer Service to ensure timely support, maintain strong relationships, and achieve sales targets while upholding service excellence. This onsite, full-time role requires 2–4 years of relevant experience and CRM proficiency.

Qualifications

• College Level education with relevant experience.
• 2–4 years in inbound sales or related roles.
• Experience handling inquiries via phone, email, chat, and digital channels.
• Proficiency in CRM platforms such as Salesforce, HubSpot, SAP CRM.

Responsibilities

• Manage incoming customer inquiries and identify needs.
• Convert opportunities into sales and support the buying journey.
• Collaborate with Sales, Marketing, and Customer Service to ensure timely support.

Skills

Communication skills

Negotiation

Relationship management

Team collaboration

Proactive learner

Education

College Level

Tools

Salesforce

HubSpot

SAP CRM

CRM systems

MS Office

Job description

Inbound Sales Specialist

Location: Taguig, Philippines

Work Setup: Onsite

Employment Type: Full-Time

AT COCA-COLA EUROPACIFIC PARTNERS

At Coca-Cola Europacific Partners (CCEP), you will always know you're part of something special and iconic. We are the people who make, move, and sell some of the world's most loved brands. As one of the leading consumer goods companies globally, we are driven by our passion for our products, customers, and people.

We help our customers grow while continuously investing in innovative technologies, exciting new products, and fresh ideas that delight millions of consumers every day. At CCEP, we foster a workplace where people can grow, thrive, and feel supported in a safe, open, and inclusive environment. While we operate on a global scale, we remain deeply committed to our local communities and economies, ensuring our impact extends beyond business results.

CAREER EXPERIENCE

Educational Background

• College Level

Professional Experience

• At least 2-4 years of experience in inbound sales, customer service, business development, telesales, or account management.
• Proven track record of achieving or exceeding sales targets and KPIs.
• Experience handling inbound inquiries through phone, email, chat, and digital channels.
• Proficiency in CRM platforms such as Salesforce, HubSpot, SAP CRM, or similar systems.
• Strong understanding of sales processes and customer relationship management.
• Experience working in a fast-paced, customer-focused environment.
• Familiarity with FMCG, beverage, retail, or consumer goods industries is an advantage.

Technical Competencies

• Sales & Customer Engagement – Advanced
• Relationship Management – Advanced
• Communication Skills – Advanced
• CRM & Sales Systems – Intermediate
• Data Analysis & Reporting – Intermediate
• Negotiation & Closing Techniques – Advanced
• Microsoft Office (Excel, Word, PowerPoint) – Advanced
• Fluent verbal and written communication skills in English

BEHAVIORAL COMPETENCIES

• Strong customer-focused mindset.
• Excellent interpersonal and relationship-building skills.
• Goal-oriented with a passion for achieving results.
• Strong influencing and negotiation capabilities.
• Exceptional communication and listening skills.
• Ability to work collaboratively with cross-functional teams.
• Proactive and self-motivated approach to work.
• Adaptability in a fast-changing business environment.
• Strong problem-solving and decision-making skills.
• High attention to detail and organizational abilities.
• Positive attitude and eagerness to learn.

YOUR ROLE

As an Inbound Sales Specialist, you will be responsible for managing incoming customer inquiries, identifying customer needs, and converting opportunities into sales. You will serve as the first point of contact for prospective customers, providing exceptional customer experiences while contributing to commercial growth and customer retention objectives.

You will partner closely with Sales, Marketing, Customer Service, and other business functions to ensure customers receive timely and effective support throughout the buying journey. This role requires excellent communication skills, a consultative sales approach, and the ability to build lasting customer relationships while meeting sales performance targets.

WHY JOIN CCEP?

At CCEP, you'll be part of a world‑class organization behind some of the most recognized brands globally. You'll have the opportunity to develop your sales career in a collaborative, inclusive, and growth‑oriented environment while helping customers succeed and contributing to the company's continued commercial excellence.