Inbound Sales Manager

KMACE Towing Services; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

KMACE Towing Services in Pasig seeks a Sales Manager (Inbound Sales) to lead the inbound sales operations, maximize lead conversions, and ensure exceptional customer service across all channels. You will oversee the Inbound Sales Team, develop strategies, monitor performance with KPIs, coach staff, and coordinate with Operations to deliver seamless service delivery and satisfaction.

Requirements include a Bachelor's degree in business/related field, at least 5 years in sales or customer service

Qualifications

• Bachelor’s degree in business-related field.
• At least 5 years in sales/customer service with 2+ in lead teams.
• Proven track record of meeting sales targets.
• Experience in towing/transport/logistics is a plus.

Responsibilities

• Oversee inbound sales operations and ensure timely inquiry handling.
• Lead, coach, and evaluate the Inbound Sales Team.
• Monitor KPIs such as response time and conversion rate.
• Coordinate with Operations to ensure service delivery.

Skills

Sales leadership

Inbound sales

Coaching and mentoring

Customer service

Communication skills

Negotiation

Data analysis

KPI tracking

Process improvement

Problem solving

Education

Bachelor's Degree in Business Administration, Marketing, Management, Communications, or related field

Tools

CRM systems

Call management platforms

Microsoft Office

Google Workspace

Job description

• The Sales Manager (Inbound Sales) is responsible for leading the company's inbound sales operations by managing incoming customer inquiries, maximizing conversion rates, and ensuring exceptional customer service.
• The role oversees the Inbound Sales Team, develops sales strategies, monitors team performance, and ensures that every inquiry is handled efficiently to achieve revenue and customer satisfaction targets.
• The Sales Manager also identifies opportunities to improve sales processes, customer experience, and overall team productivity.

DUTIES AND RESPONSIBILITIES:

I. Inbound Sales Operations

• Oversee the daily operations of the Inbound Sales team to ensure prompt, professional, and efficient handling of customer inquiries.
• Monitor incoming calls, messages, emails, and other communication channels to maximize lead conversion and customer satisfaction.
• Develop Strategies to improve inquiry handling, response time, and sales conversion rates.

II. Sales Performance and Team Leadership

• Lead, Coach, and Motivate the Inbound Sales Team to achieve sales targets, and service standards.
• Monitor individual and team performance using key performance indicators (KPIs) such as response time, conversion rate, sales volume, and customer satisfaction.
• Conduct regular coaching sessions, performance reviews and sales training to improve team effectiveness.

III. Customer Experience and Sales Growth

• Handle escalated customer concerns and ensure timely resolution of service issues.
• Identify opportunities to upsell or cross-sell additional services where appropriate
• Coordinate with the Operations Team to ensure smooth service delivery and customer satisfaction.

QUALIFICATIONS:

• Graduate of any Bachelor’s Degree in Business Administration, Marketing, Management, Communications, or any related field
• At least 5 years of experience in sales, customer service, call center, or inbound sales operations, with a minimum of 2 years in a supervisory or managerial role.
• Proven experience leading an inbound sales, customer service, or contact center team.
• Demonstrated track record of achieving sales target and improving conversion rates.
• Experience in the towing, automotive, transportation, logistics, roadside assistance, or service industry is an advantage.
• Proficient in CRM systems, call management platforms, Microsoft Office, and Google Workspace
• Willing to work flexible schedules, including weekends or holidays, when business operations require.
• Strong organizational, planning, and problem-solving skills.
• Proven ability to coach teams to improve conversion rates and sales performance.
• Strong analytical skills with the ability to interpret sales metrics and call performance data.
• Excellent communication, negotiation, and conflict-resolution skills.