Inbound Sales Consultant

Satellite Office; Taguig; On-site; PHP 200,880 - 357,120; Full time

Job summary

Satellite Office is seeking an Inbound Sales Consultant based in Taguig, Philippines. You will handle incoming calls and online chats regarding sales inquiries and orders, delivering accurate information and resolving issues to ensure a positive customer journey.

Ideal candidates have at least 1 year in a similar role, strong communication skills, and a customer-centric attitude. Proficiency with CRM systems and Microsoft Office is expected, with training provided as needed.

Qualifications

• At least 1 year of experience in a similar role.
• Strong communication and a customer-centric mindset.
• Proficiency in using computer systems and CRM software.

Responsibilities

• Handle incoming calls from customers regarding sales inquiries and orders.
• Provide accurate information and support to resolve customer issues.
• Document customer interactions and maintain records in File Maker or similar systems.
• Collaborate with other departments to ensure seamless service and issue resolution.
• Continual improvement of product and industry knowledge.

Skills

Communication skills

Customer-focused

CRM software

Microsoft Office

Tools

CRM software

Job description

The Inbound Sales Consultant is responsible for managing incoming calls from existing and new customers regarding their sales inquiries and orders. This role involves providing exceptional service by addressing customer questions, resolving issues, and ensuring a positive experience throughout the customer journey. The ideal candidate will demonstrate strong communication skills, a customer‑centric attitude, and the ability to navigate systems to assist customers effectively.

Key Responsibilities:

• Handle incoming calls from customers related to their sales inquiries and existing orders.
• Online Chat with potential customers through our live chat platform
• Provide accurate information and support to resolve customer issues or concerns.
• Document customer interactions and maintain detailed records in File Maker.
• Collaborate with other departments to ensure seamless service and issue resolution.
• Continuous improvement of Product and Industry knowledge.

Personal Skills & Qualities

• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Proficiency in using computer systems and CRM software (training provided).
• A customer‑focused mindset with a passion for delivering excellent service.
• Proficient in Microsoft office programs.

The Candidate

Reporting to the Support Centre Manager while working with your team Leader the desiredcandidate will:

• Have had at least 1 year experience in a similar role.
• A ‘can‑do’ attitude.
• Highly engaged and collaborative.
• Basic Tyre Knowledge would be preferred.