Rep Client Service

Empower Finance; Pateros; On-site; PHP 223,000 - 357,000; Full time

Job summary

Empower Finance in Metro Manila is seeking a Client Service Representative to handle inbound calls from existing customers, supporting account needs on retirement products. The role emphasizes delivering professional service with a courteous, clear communication style while guiding customers through account maintenance and related requests.

Ideal candidates have 1+ years in customer service in a fast-paced environment, with ability to navigate multiple technology platforms and maintain high

Qualifications

• 1+ years customer service experience.
• Ability to work in a fast-paced, client-driven call center.
• Strong communication and active listening skills.

Responsibilities

• Engage with customers via inbound calls and respond to inquiries.
• Provide professional service with a friendly phone demeanor.
• Handle account maintenance and withdrawal requests as needed.
• Deliver accurate information and collaborate with internal teams.
• Navigate multiple systems while talking with clients.
• Maintain high customer satisfaction and meet performance metrics.

Skills

Customer service

Call center

Verbal communication

Active listening

Multi-system navigation

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Client Service Representative handles inbound calls from existing Empower customers. The primary goal is to support callers with all aspects of their account needs on the Automatic Rollover IRA. Well qualified candidates will have a strong focus on customer service with a firm understanding of current financial markets and retirement account operations.

What you will do

• Engage with customers via inbound calls, respond to their inquiries, and process requests
• Deliver professional service with a pleasant phone demeanor and strong communication skills
• Manage a wide array of service requests including account maintenance and withdrawal requests
• Deliver a responsive client experience by taking ownership, delivering accurate information, and collaborating with internal business partners
• Create a positive service experience by confidently navigating problems and finding solutions independently
• Navigate between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls
• Achieve and maintain a high level of customer satisfaction and performance metrics

What you will bring

• Preferred 1+ years customer service experience
• Demonstrated enthusiasm for providing quality service in a professional environment
• Ability to work in a fast paced, client-driven call center with a cheerful demeanor
• Strong active listening and verbal communication skills to support our diverse customer base
• Ability to use, navigate, troubleshoot and operate multiple technology platforms simultaneously

What will set you apart

• Financial industry experience preferred

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.