Cruise Reservations Specialist

Royal Caribbean Group; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

Royal Caribbean Group seeks a Representative, Cruise to handle inbound sales and service calls from Travel Partners and guests. You will assist with shopping pricing and availability, respond to inquiries, and secure bookings while maintaining accurate reservation histories.

Responsibilities include modifying bookings, processing payments, researching guest preferences, and ensuring compliance with company protocols and quality standards.

Qualifications

• High School Diploma required; associate degree preferred.
• Minimum of six months customer service experience.
• Typing speed of at least 35 wpm from spoken and printed sources.
• Effective communication skills in spoken and written formats with customers.
• Attention to detail and ability to work in a fast-paced, metric-driven environment.
• Sales skills including positioning products to meet customer needs.

Responsibilities

• Answers inbound telephone calls from travel partners and direct guests with a friendly disposition and commitment to customer satisfaction.
• Quotes prices and availability, including cross-selling and up-selling; secures bookings.
• Services existing bookings, makes changes, records payments, and assists with guest preferences.
• Enters information into Royal Caribbean systems and maintains reservation history.
• Researches and resolves issues; directs non-routine matters to appropriate resources.

Skills

Customer service

Data entry

Verbal communication

Attention to detail

Sales skills

Multitasking

Education

HighSchool Diploma

Associate degree preferred

Job description

Royal Caribbean Group seeks a Representative, Cruise to handle inbound sales and service calls from Travel Partners and guests. You will assist with shopping pricing and availability, respond to inquiries, and secure bookings while maintaining accurate reservation histories.

Responsibilities include modifying bookings, processing payments, researching guest preferences, and ensuring compliance with company protocols and quality standards.