In-Store Customer Experience Specialist

CASAMIA FURNITURE CENTER, INC.; Batangas City; On-site; PHP 134,000 - 223,000; Full time

Job summary

CASAMIA Furniture Center, Inc. is seeking a friendly retail associate to deliver an exceptional in-store experience. You will guide customers with product knowledge, assist with purchases, and keep the selling area neat and welcoming.

You will follow store standards, replenish stock, and work closely with teammates to ensure smooth operations. Strong communication and a customer-first attitude are essential.

Qualifications

• Atleast Senior HS graduate
• Preferably with sales, inventory management and customer service experience
• Fresh college graduates are welcome to apply
• Must have good communication skills and pleasing personality

Responsibilities

• Follow and consistently comply with company policies, procedures, and store standards.
• Maintain product availability by replenishing stocks on display and coordinating stock concerns when needed.
• Arrange merchandise neatly and maintain a clean, organized, and customer-ready selling area.
• Guide customers to the appropriate payment counter and assist with the next steps of their purchase.
• Welcome and acknowledge customers promptly, warmly, and professionally.
• Understand customer needs and assist in selecting products based on style, color, size, function, and preference.
• Provide accurate and helpful product information to support confident purchase decisions.
• Build positive customer relationships through courteous, attentive, and efficient service.
• Handle customer concerns and complaints with patience, empathy, and a solution-focused approach.
• Support sales goals by identifying opportunities to recommend suitable products and encourage additional purchases.
• Work collaboratively with store colleagues to maintain smooth daily operations and a positive shopping experience.
• Demonstrate professionalism, reliability, and a customer-first mindset in all interactions.
• Represent the OUR HOME brand positively through appearance, behavior, communication, and service.

Skills

Communication

Customer Service

Product & Selling

Digital / MS Applications

Teamwork & Reliability

Education

Senior High School graduate

Job description

CASAMIA Furniture Center, Inc. is seeking a friendly retail associate to deliver an exceptional in-store experience. You will guide customers with product knowledge, assist with purchases, and keep the selling area neat and welcoming.

You will follow store standards, replenish stock, and work closely with teammates to ensure smooth operations. Strong communication and a customer-first attitude are essential.