Job Posting Title Contract Acct Rep I

RealPage, Inc.; Manila; Hybrid; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Retirement savings plan

Life insurance coverage

Leave conversion program

Paid time off

Wellness reimbursement

Tuition reimbursement

Upskilling opportunities

Job summary

RealPage, Inc. is seeking a Contract Account Representative I in Manila to handle order processing and customer support. The role focuses on timely processing, collaboration with Revenue Operations, and ensuring accurate quotes and contract terms.

Initially onsite for the first 90 days, the position transitions to a hybrid setup from month four with two onsite days weekly. The candidate should be comfortable with a graveyard-oriented shift supporting US operations.

Qualifications

• Proficiency in Microsoft Office applications.
• Experience with Salesforce or similar CRM desired.
• Strong written and verbal communication skills.

Responsibilities

• Process and manage orders with agreed performance metrics.
• Escalate issues and propose solutions to Revenue Operations leads.
• Respond to internal customers promptly via email, phone, or chat.
• Maintain knowledge of standard legal agreements and product terms.
• Review orders for accuracy in pricing and contracts.
• Collaborate with team members to ensure day-to-day due diligence.

Skills

MS Office

SalesForce

Education

Associates or better.

Bachelors or better.

Job description

Overview

Make an Impact with RealPage

Looking for a role where your work directly influences business outcomes and customer success?

At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.

Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.

What You'll Do

The Contract Account Representative I is expected to be hands-on and knowledgeable in business systems and products being offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting goals and objectives.

Responsibilities

• Process/manage orders based on performance metrics as defined by leadership team
• Escalates issues and or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems
• Be proactive in addressing concerns and opportunities for improvement
• Responds to internal customers in a timely manner via email/phone/chatter
• Serves as back-up according to business need and support coverage
• Perform Ad hoc related tasks
• Maintain and improve working knowledge of standard legal agreements and required product terms in support of quote generation through trainings and refresher courses
• Review orders for correct product information, pricing, and contract agreements
• Promotes effective collaboration within team members
• Ensures day to day due diligence performance

Skills

Preferred

• MS Office - Novice
• SalesForce - Novice

Behaviors

Preferred

• Enthusiastic - Shows intense and eager enjoyment and interest
• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Innovative - Consistently introduces new ideas and demonstrates original thinking
• Team Player - Works well as a member of a group
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Goal Completion - Inspired to perform well by the completion of tasks
• Job Security - Inspired to perform well by the knowledge that your job is safe
• Self-Starter - Inspired to perform without outside help
• Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

• Associates or better.
• Bachelors or better.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• SME in order/data entry or CSR industry
• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Excellent interpersonal, oral, and written communication skills
• Experience writing and delivering communications to other departments
• Ability to work with little supervision and the ability to take initiative
• Strong attention to detail
• Ability to build long-lasting and meaningful relationships with clients
• Analytical skills and ability to work with large data sets
• Proficiency in Microsoft Office applications
• Analytical mind with problem-solving skills
• Strong negotiation and excellent communication skills
• Confidence, assertiveness, and goal-oriented mindset
• Multitasking ability and organizational skills

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training
• Hybrid setup begins on the 4th month, with two onsite days per week
• Supports US business operations - Fixed graveyard shift schedule with night differential pay

What We Offer

• Enjoy complimentary meals while you’re in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Enjoy paid time off, company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities designed to help you grow your career
• Collaborate with talented people and work on solutions that make a real-world impact