Implementation Consultant I - Client Success & PM

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

REALPAGE (PHILIPPINES), INC. in Metro Manila seeks an Implementation Consultant to serve as the primary business consultant for concurrent client engagements and sales.

You will leverage multi-family housing industry experience and RealPage product knowledge to ensure client satisfaction with our software products. You will coordinate services including data conversion and training, manage projects, and collaborate with sales, migrations, training, product support, development, and QA to deliver

Qualifications

• Position requires 2 years of experience in the use of the OneSite product lines.
• Software and/or multifamily property management experience required.
• Outstanding verbal and written communication skills; excellent presentation skills.
• Must possess good organization and time management skills, project management.
• Customer service experience is required, excellent telephone rapport.
• Able to work with little supervision but knowing when to escalate problems.
• Completing multiple tasks within desired timelines; excellent project management skills.
• Must have the ability to work with many different personalities.
• Flexible, detailed, and able to successfully accept change.
• Ability to multitask and work within a team environment.

Responsibilities

• Project management and coordination for small to midsize property management companies.
• Coordination of RealPage services including data conversion and training.
• Contributes innovative ideas to improve product, simplify processes and deliver services.
• Provide a high level of product and business knowledge.
• Develop and maintain quality relationships and communication with client teams.
• Support clients through the implementation process to achieve a high level of client satisfaction.
• Actively and efficiently manage implementation projects so that implementations are achieved on time and within budget to the satisfaction of clients.
• Organize and maintain all files upon receipt of new/existing and complete orders. Assists the department with assigned projects on an as needed basis.
• Able to assist with product/process testing.
• Facilitate meetings and give presentations to clients and project teams.
• Identify issues as they emerge, determine appropriate course of action for resolution, and follow through to make sure the problem is resolved to the client’s satisfaction in a timely manner.
• Track project deployments and expenses accurately and timely to ensure proper client billing.
• Maintain accurate records of all communication received for each client.
• Proactively continue to expand personal development and expertise through education and field experience.
• Manage all levels of communication with clients and internal stakeholders on escalations from engagement to resolution.
• Provide customer support until product adoption is complete and the customer is transitioned to Customer Support and/or Customer Success Team.

Skills

Verbal communication

Written communication

Presentation skills

Project management

Customer service experience

Time management

Multitasking

Team collaboration

Education

Four-year degree or equivalent work experience

Job description

REALPAGE (PHILIPPINES), INC. in Metro Manila seeks an Implementation Consultant to serve as the primary business consultant for concurrent client engagements and sales.

You will leverage multi-family housing industry experience and RealPage product knowledge to ensure client satisfaction with our software products. You will coordinate services including data conversion and training, manage projects, and collaborate with sales, migrations, training, product support, development, and QA to deliver