Implementation Consultant II

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 420,000 - 600,000; Full time

Job summary

RealPage, Inc. is seeking a System Implementation Consultant II to provide subject matter expertise for customer implementations across one or more RealPage products. The role focuses on best practice guidance, manages customer deliverables, and adheres to project timelines.

You will analyze data, manage backlog, and ensure on-time implementations while coordinating data conversion and training for assigned customers, aiming to achieve high client satisfaction and successful project outcomes.

Qualifications

• Bachelor’s degree in Accounting, Business or Finance related position.
• Advanced knowledge of Microsoft Office products.
• 3 years experience in use of the OneSite product lines.
• Affordable housing experience preferred (HUD and Tax Credit).
• Software and/or multifamily property management experience required.

Responsibilities

• Implementation for single product for small to midsize property management companies.
• Coordinate RealPage services including data conversion and training.
• Deliver on-time implementations, per agreement with customer.
• Accurately forecast activations and update backlog on a weekly basis.
• Support clients through the implementation process to achieve a high level of client satisfaction.
• Identify and elevate issues or risks to assigned implementations.
• Follow through on commitments.

Skills

Verbal and written communication

Customer service

Organization and time management

Ability to work with diverse personas

Presentation skills

Education

Bachelor’s degree in Accounting or Business or Finance

Tools

Microsoft Office

OneSite product lines

Job description

The RealPage System Implementation Consultant II provides subject matter expertise for assigned customer implementations, for one or more RealPage products. The Product Consultant provides best practice guidance, manages customer deliverables and adheres to project timelines. The Product Consultant is responsible for data analysis, on-time implementations and backlog management for assigned customers.

Responsibilities

• Implementation for single product for small to midsize property management companies.
• Coordination of RealPage services including data conversion and training.
• Deliver on-time implementations, per agreement with customer
• Accurately forecast activations and update backlog on a weekly basis
• Support clients through the implementation process to achieve a high level of client satisfaction.
• Identify and elevate to your leader, issues or risks to assigned implementations
• Follow through on commitments

Qualifications

• Bachelor’s degree in an Accounting, Business or Finance related position
• Advanced knowledge of Microsoft Office products
• Position requires 3 years experience in use of the OneSite product lines
• Affordable housing experience preferred, specifically HUD and Tax Credit
• Software and/or multifamily property management experience required
• Experience working in a sales environment a plus; knowledge of the sales cycle
• Outstanding verbal and written communication skills; excellent presentation skills
• Must possess good organization and time management skills;
• Customer service experience is required
• Able to work with little supervision, but knowing when to escape problems
• Must have the ability to work with many different personalities
• Flexible, detailed, and able to successfully accept change
• Able to work extended hours when required
• Must be willing to work in a fixed Night Shift schedule
• Must be flexible in terms of work arrangement (Work on site and Work from Home)

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