Impactful Case Management Support — Finance

SVCPH Inc.; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO)

Life insurance program

Free weekly in-house massage

Career development

Service incentive leave program

Quarterly team outing

Free flowing coffee

Job summary

SVCPH Inc. is seeking a meticulous Case Management Support to assist Case Managers from intake to resolution. You will review documentation, liaise with creditors, and maintain compliant, well-recorded client files while communicating clearly and empathetically with clients.

The role emphasizes attention to detail, organization, and the ability to handle multiple tasks in a fast-paced finance environment, with a day shift and strong team support.

Qualifications

• Previous experience in the finance, customer service, administration, or debt management industry (preferred)
• Strong communication skills, both verbal and written
• High attention to detail and strong organisational abilities
• Ability to manage multiple priorities in a fast-paced environment
• A compassionate, professional, and client-focused mindset

Responsibilities

• Support Case Managers in managing client portfolios and progressing cases efficiently
• Review, prepare, and process client documentation and agreements
• Liaise with creditors and financial institutions
• Communicate with clients to provide updates on their cases and obtain any clarifications required for creditors
• Ensure all records and processes comply with company policies and regulatory standards
• Assist with dispute resolution and provide administrative support as needed
• Maintain professional, clear, and empathetic communication with clients
• Contribute to process improvement initiatives to enhance client outcomes

Skills

Communication skills

Attention to detail

Organisational skills

Multitasking

Client-focused

Job description

SVCPH Inc. is seeking a meticulous Case Management Support to assist Case Managers from intake to resolution. You will review documentation, liaise with creditors, and maintain compliant, well-recorded client files while communicating clearly and empathetically with clients.

The role emphasizes attention to detail, organization, and the ability to handle multiple tasks in a fast-paced finance environment, with a day shift and strong team support.