Client-Focused Case Manager Admin Assistant

BPO company; Davao City; On-site; PHP 240,000 - 280,000; Full time

Job summary

The Case Manager Admin Assistant role in Davao City supports our case managers by handling day-to-day administrative tasks, communicating with clients and financial institutions, and ensuring cases are managed accurately and efficiently.

This position requires excellent English communication with clear pronunciation and a neutral professional accent, strong grammar and writing, and the ability to handle sensitive information with discretion.

Qualifications

• Excellent spoken English with clear pronunciation.
• Neutral and professional accent.
• Strong grammar and sentence construction.
• High-level written English for formal email correspondence.
• Strong listening and comprehension skills.
• Confidence in professional phone conversations.

Responsibilities

• Assist case managers with day‑to‑day administrative tasks and follow‑ups.
• Communicate professionally via phone and email with banks, creditors, and clients.
• Draft and send clear, concise, and professional email correspondence.
• Maintain accurate records and documentation of all client interactions.
• Monitor case progress and ensure timely completion of required actions.
• Support the team in achieving service‑level goals and maintaining compliance standards.
• Coordinate and update case information in company systems or CRM tools.

Skills

Excellent spoken English

Neutral professional accent

Strong grammar and sentence structure

High-level written English

Strong listening and comprehension

Confidence in professional phone calls

Job description

The Case Manager Admin Assistant role in Davao City supports our case managers by handling day-to-day administrative tasks, communicating with clients and financial institutions, and ensuring cases are managed accurately and efficiently.

This position requires excellent English communication with clear pronunciation and a neutral professional accent, strong grammar and writing, and the ability to handle sensitive information with discretion.