Immigration Case Manager (Deployment)

GH Premier Review Center; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

GH Premier Review Center in Manila is seeking an experienced Immigration Case Manager to oversee the processing and monitoring of US immigration cases during the National Visa Center (NVC) stage. The role focuses on managing workflows, supervising case coordinators, and coordinating with applicants, legal representatives, and international teams.

You will supervise the Case Coordination team, ensure timely completion of requirements, and monitor progress with internal dashboards.

Qualifications

• Bachelor’s degree in business or related field is required.
• 5+ years in immigration processing or case management.
• 2–3 years of supervisory experience preferred.
• Experience with US immigration or NVC processing is highly preferred.
• Strong leadership, organization and communication skills.
• Ability to handle multiple cases and deadlines with confidentiality.

Responsibilities

• Oversee end-to-end processing and monitoring of US immigration cases at the NVC stage.
• Lead the case coordination team, delegating tasks and coaching staff.
• Monitor progress, deadlines, and pipeline movement, ensuring timely submissions.
• Ensure accurate completion and submission of required documents.
• Oversee fee bills, DS-260 and other NVC requirements.
• Identify delays and coordinate resolutions with relevant teams.
• Coordinate with applicants, internal teams, and international partners.
• Maintain accurate case records in trackers and systems.
• Prepare regular reports on status, turnaround time, and team performance.
• Develop and improve case management workflows, checklists and SOPs.
• Endorse cases to next-stage teams following policy.
• Maintain confidentiality and professional handling of applicant information.

Skills

Case management

Supervisory experience

US immigration knowledge

Documentation

Data analysis

Communication

Leadership

Attention to detail

Education

Bachelor's degree in Business Administration/Management/Human Resources/Legal Management

Tools

Quickbase

Microsoft Office

Google Workspace

Excel

Job description

Job Summary

We are looking for an experienced and highly organized Immigration Case Manager to oversee the processing and monitoring of US immigration cases during the National Visa Center (NVC) stage.

The role is responsible for managing case workflows, supervising case coordinators, monitoring case progress, ensuring timely completion of requirements, handling escalations, and coordinating with applicants, internal departments, legal representatives, partners, and international teams.

Key Responsibilities

• Oversee the end-to-end processing and monitoring of US immigration cases at the NVC stage.
• Lead and supervise the Immigration Case Coordination team, including task delegation, coaching, and performance monitoring.
• Monitor case progress, pending requirements, deadlines, and pipeline movement.
• Ensure accurate and timely completion and submission of required immigration documents.
• Oversee Fee Bill, DS-260, civil document, and other NVC-related requirements.
• Identify processing delays, incomplete requirements, and potential case issues and ensure timely resolution.
• Handle escalated applicant concerns and coordinate resolutions with relevant teams.
• Coordinate with applicants, internal departments, legal representatives, partners, and US-based teams.
• Ensure accurate and updated case records in trackers, pipeline systems, and Quickbase.
• Prepare regular reports on case status, pending requirements, turnaround time, and team performance.
• Develop and improve case management processes, workflows, checklists, and SOPs.
• Ensure compliance with established company processes and immigration documentation requirements.
• Endorse completed and qualified cases to the appropriate deployment or next-stage team.

Qualifications

• Bachelor’s degree in Business Administration, Management, Human Resources, Legal Management, or a related field.
• At least 5 years of experience in immigration processing, case management, visa processing, documentation, recruitment, deployment, or related fields.
• At least 2–3 years of supervisory or managerial experience, preferably managing a case management or documentation team.
• Experience with US immigration or NVC processing is highly preferred.
• Strong understanding of immigration documentation, case tracking, and process coordination.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Strong attention to detail and ability to manage multiple cases and deadlines simultaneously.
• Experience handling escalations and coordinating with clients, applicants, legal representatives, or international teams.
• Proficient in Microsoft Office, Google Workspace, Excel/Google Sheets, and case management or tracking systems such as Quickbase.
• Ability to analyze case data, prepare reports, and monitor team performance.
• Strong sense of confidentiality and professionalism when handling sensitive applicant information.
• Willing to work onsite and on a night shift schedule to support US-based operations.