Ilo-Ilo Customer Care Specialist iRecruit Engage 2026

cnx; Calubihan; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

cnx is seeking an Ilo-Ilo Customer Care Specialist for iRecruit Engage 2026. The role interfaces with customers via inbound/outbound calls or the Internet, providing service, resolving routine problems, and maintaining knowledge of client products and services.

Qualified candidates typically hold a high school diploma with up to six months of relevant experience, strong communication skills, and solid PC proficiency.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Interface with customers via inbound/outbound calls or online inquiries.
• Ensure service meets KPIs and clarify customer requirements to provide resolutions.
• Demonstrate empathy and build rapport while resolving issues.
• Greet customers professionally and maintain knowledge of client products/services.
• Maintain accurate records and document interactions in the call tracking system.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services as appropriate.

Skills

Customer service

PC navigation

Written communication

Verbal communication

Multi-tasking

Teamwork

Education

High school diploma

Job description

Job Title:

Ilo-Ilo Customer Care Specialist iRecruit Engage 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location:

PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao

Time Type:

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents