iGaming Operations Lead: Cross-Functional Coordination

SmartConsulting.net; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

SmartConsulting.net is seeking an Operations Manager in Manila to coordinate day-to-day iGaming operations across CRM, Payments, Risk, Sportsbook and Casino. The role acts as a central hub, ensuring information flows between departments and that priorities stay aligned.

The successful candidate will drive cross-functional collaboration and maintain consistent operations across teams. Ideal applicants have extensive iGaming operations experience, strong communication, and a proven ability to

Qualifications

• Minimum 5 years of experience in online gaming or iGaming operations.

Responsibilities

• Act as the key coordination point between CRM, Payments, Risk, Sportsbook, Casino, and other operational teams.
• Maintain visibility across departments and ensure information is shared with relevant stakeholders.
• Identify dependencies between departments and ensure teams are aligned before execution.
• Follow up on cross-functional tasks, issues, and projects until completion.
• Prevent operational gaps caused by unclear ownership or poor communication between teams.
• Support the Director of Operations in overseeing multiple operational functions.

Job description

SmartConsulting.net is seeking an Operations Manager in Manila to coordinate day-to-day iGaming operations across CRM, Payments, Risk, Sportsbook and Casino. The role acts as a central hub, ensuring information flows between departments and that priorities stay aligned.

The successful candidate will drive cross-functional collaboration and maintain consistent operations across teams. Ideal applicants have extensive iGaming operations experience, strong communication, and a proven ability to