Identity Management Analyst

GECO Asia Pte. Ltd; Muntinlupa; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

GECO Asia Pte Ltd in Alabang, Muntinlupa City, Philippines, is seeking an Identity Management Analyst (eDirectory) to join the Infrastructure Shared Services team. You will administer and maintain the Novell eDirectory and IDM environment, deliver Level 2 support, and help automate user provisioning and identity synchronization across applications and domains.

The role requires hands-on Linux experience (RHEL), familiarity with eDirectory, IDM Console, NetIQ Access Manager, and strong

Qualifications

• 3–5 years in IT infrastructure or admin roles, with Novell tech and Linux experience.
• Hands-on with Novell eDirectory and IDM.
• Strong knowledge of Linux, especially RHEL.
• Experience with IDM Console and NetIQ Access Manager.
• Familiarity with LDAP, Apache Tomcat, and NDSD services.
• Knowledge of Microsoft Active Directory and Azure AD/Microsoft Entra ID.
• Experience with Linux automation and scripting.
• Familiarity with ITIL practices, incident management, and service requests.
• Knowledge of Microsoft SQL Server Management Studio is an advantage.
• Exposure to VMware virtualization and enterprise IT service management or ticketing tools.

Responsabilités

• Administer, configure, deploy, maintain, and document eDirectory environments.
• Provide Level 2 technical support, troubleshoot issues, manage service requests and incidents.
• Support server and application migration projects involving Novell eDirectory and related infra.
• Create, configure, and manage eDirectory drivers.
• Develop automation logic for user provisioning and IDM synchronization.
• Monitor performance, troubleshoot, and ensure security and reliability of the eDirectory platform.
• Perform account cleanup, identity management, and data validation per best practices.
• Analyze account information and extract user data using internal tools like iGlobalUsers.
• Maintain technical documentation and provide incident and change reports.
• Collaborate with internal teams and external stakeholders on operations and projects.

Connaissances

Linux admin

Troubleshooting

Automation scripting

ITIL

Incident management

Communication

Outils

Novell eDirectory

IDM Console

NetIQ Access Manager

LDAP

Apache Tomcat

NDSD

Microsoft SQL Server Management Studio

VMware

iGlobalUsers

Description du poste

Role: Identity Management Analyst (eDirectory)
Location: Alabang, Muntinlupa City, Philippines
Employment Type: Regular, Full-Time
Department: Infrastructure Shared Services

About the Role

We are looking for an Identity Management Analyst (eDirectory) to join its Infrastructure Shared Services team.

In this role, you will be responsible for the administration, maintenance, troubleshooting, and lifecycle management of the Novell eDirectory and Identity Management environment. You will provide Level 2 operational support, resolve technical incidents, support infrastructure migrations, and implement automation solutions for user provisioning and synchronization.

The ideal candidate has hands-on experience with Linux systems, Novell eDirectory, and identity management technologies, along with strong troubleshooting and problem-solving skills.

Key Responsibilities

• Administer, configure, deploy, maintain, and document changes to eDirectory environments.
• Provide Level 2 technical support, troubleshoot system issues, manage service requests, and resolve incidents.
• Support server and application migration projects involving Novell eDirectory and related infrastructure.
• Create, configure, and manage eDirectory drivers.
• Develop and implement automation logic for user auto-provisioning and identity synchronization across applications and domains.
• Monitor system performance, troubleshoot issues, and ensure the stability, security, and reliability of the eDirectory platform.
• Perform account cleanup, identity management, and user data validation in accordance with established best practices.
• Analyze account information and extract user data using internal tools such as iGlobalUsers.
• Maintain technical documentation and provide timely updates and reports on incidents, system performance, and changes.
• Collaborate with internal teams, business units, and external stakeholders to support infrastructure operations and projects.

Qualifications

• 3-5 years of experience in IT infrastructure, systems administration, or a related technical role, preferably involving Novell technologies and Linux operating systems.
• Hands-on experience administering and troubleshooting Novell eDirectory and Identity Management (IDM).
• Strong knowledge of Linux operating systems, particularly Red Hat Enterprise Linux (RHEL).
• Experience with eDirectory administration, IDM Console, and NetIQ Access Manager.
• Knowledge of LDAP, Apache Tomcat, and NDSD services.
• Familiarity with Microsoft Active Directory and Azure Active Directory / Microsoft Entra ID.
• Experience with Linux automation and scripting.
• Familiarity with ITIL practices, incident management, and service request handling.
• Knowledge of Microsoft SQL Server Management Studio is an advantage.
• Exposure to VMware virtualization and enterprise IT service management or ticketing tools is preferred.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with local and international teams.

Technical Environment

• Operating Systems: Linux, Red Hat Enterprise Linux (RHEL)
• Identity Management: Novell eDirectory, IDM Console, NetIQ Access Manager
• Directory Services: LDAP, Microsoft Active Directory, Azure Active Directory / Microsoft Entra ID
• Application Services: Apache Tomcat, NDSD
• Virtualization: VMware 6.x and above
• Database Tools: Microsoft SQL Server Management Studio
• Internal Tools: iGlobalUsers and enterprise ticketing systems